Software Support Professional Resume Examples

Versatile Software Support professional who is able to mix applications from different platforms and utilize legacy applications for a variety of processes. Adept at writing up software analysis reports following complex instructions and completing projects on or before their deadlines. Specializes in government and corporate platforms.

• Technically certified in an array of software platforms
• Very comfortable working with legacy and contemporary software titles
• Excellent team player or competent as an independent
• Dedicated to meeting every project deadline
• Exceptional corporate presentation skills
• Very strong personnel training skills

• Assisted in maintaining the software support log and submitting a summary to management each week.
• Responsible for taking incoming user support requests and solving the problems.
• Worked with management to plan and execute several large software upgrade projects.

• Responsible for creating new support tickets for users and seeing those tickets through to the end.
• Was often asked to get involved in application development projects especially with legacy software.
• Assisted in creating a support summary report that was presented to management at the end of each week.

• Responsible for doing immediate in-person support functions whenever a user had an issue.
• Assisted in creating an upgrade plan for two separate system upgrades.
• Responsible for taking care of all support calls regarding the legacy systems.