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Keyla Gallegos
City, State, Zip Code
Home: 000-000-0000 | Cell: 000-000-0000
email@email.com
Summary
Versatile Software Support professional who is able to mix applications from different platforms and utilize legacy applications for a variety of processes. Adept at writing up software analysis reports following complex instructions and completing projects on or before their deadlines. Specializes in government and corporate platforms.
Highlights
- Technically certified in an array of software platforms
- Very comfortable working with legacy and contemporary software titles
- Excellent team player or competent as an independent
- Dedicated to meeting every project deadline
- Exceptional corporate presentation skills
- Very strong personnel training skills
Work Experience
Software Support
4/1/2010 – 7/1/2014
Company Name
City, State
- Assisted in maintaining the software support log and submitting a summary to management each week.
- Responsible for taking incoming user support requests and solving the problems.
- Worked with management to plan and execute several large software upgrade projects.
Software Support
2/1/2005 – 4/1/2010
Company Name
City, State
- Responsible for creating new support tickets for users and seeing those tickets through to the end.
- Was often asked to get involved in application development projects especially with legacy software.
- Assisted in creating a support summary report that was presented to management at the end of each week.
Software Support
7/1/1998 – 2/1/2005
Company Name
City, State
- Responsible for doing immediate in-person support functions whenever a user had an issue.
- Assisted in creating an upgrade plan for two separate system upgrades.
- Responsible for taking care of all support calls regarding the legacy systems.
Education
Bachelor’s Degree – Computer Science
1998
University Name
City, State
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