Senior Customer Service Representative Resume Examples
Let our Senior Customer Service Representative resume examples lend you a helping hand during your job search! We have professional samples you can personalize to create your resume and land the job.
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Senior Customer Service Representative resume summary examples
To make your resume pass the seven seconds recruiters spend eyeing a resume, write an impactful resume opener.
The resume summary consists of a two to three-sentence paragraph introducing yourself to potential employers by featuring your top skills and professional abilities.
Think of it like a business pitch. Your knowledge and experiences are the product you have to sell to the investor, in this case, the employer.
If you have plenty of work experience in your desired field, choose the professional summary approach.
If this is your first time applying for a Senior Customer Service Representative position, use the objective statement, which allows you to share your skills as they relate to your career goals.
You can compare these two approaches in the examples below to determine which is better for your situation.
Good example:
“ Senior Customer Service Representative with 8+ years of experience providing top-notch customer service and support. Proven track record of increasing customer satisfaction by 20%, reducing customer wait times by 30%, and resolving customer complaints quickly and efficiently. Possess excellent communication and problem-solving skills, as well as an aptitude for water efficiency.”
Why this example passes:
- Feature candidate’s success statistic to grab attention. Numbers add detail about how big the results you deliver are, e.g., test scores, passing rate and more.
- Shows career length, 11 years.
- Mentions employer-desired skills: student motivation and interactive lessons.
Bad example:
“I am a customer service representative with extensive experience in the field. I have a passion for helping people and providing excellent customer service. I am looking for a position that will allow me to use my skills and knowledge to the fullest.”
Why this example fails:
- Doesn’t include any numbers that quantify senior customer service representative’s performance
- Uses vague descriptions and skills.
- Doesn’t include years of teaching experience.
The fastest way to write your professional summary
If you want an edge writing to help write your professional summary, check out our Resume Builder. It features pre-written content for Senior Customer Service Representative roles that you can select from, personalize and use!
- 1
Enter the details about the job title you held. The builder comes preloaded with auto-suggested phrasing written by resume experts.
- 2
Then, just pick from these suggested phrases that best frame your experience and customize them to your liking!
- 3
All you have to do is choose the summary phrases that best frame your experience. It’s like having a professional do it for you!
You can take advantage of the expert-written phrases you’ll find in our Resume Builder or go the extra mile and use our professional resume-writing services. LiveCareer offers many options for all applicants wanting an effective resume that lands jobs!
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Senior Customer Service Representative resume work experience examples
A big part of your resume’s content will live in your work experience, so you’ve got to put in the extra effort to make it stand out. This section should feature achievements that show recruiters you have what they’re looking for if you want to write a good resume.
Good example:
Johnson Consulting I Rolling Meadows, IL I 8/2018-current
- Delivered exceptional customer service and support to over 200 customers daily
- Resolved customer complaints and inquiries in a timely and professional manner
- Developed and implemented customer service policies and procedures
- Trained and supervised a team of 8 customer service representatives.
Why this example passes:
- Numbers and statistics add detail and quantify the results this senior customer service representative delivers: 4% improvement and a class size of 20-25.
- Good use of strong words and active language.
- References specialized value cahier provides with “individualized lesson plans.”
Bad example:
Malone Group I Redmond, WA I 4/2022-present
- Answered customer inquiries
- Assisted customers with product selection
- Processed customer orders
- Responded to customer complaints
Why this example fails:
- Lacks numbers or statistics.
- Describes general tasks, not teaching achievements or career highlights.
- Uses active verbs, but doesn’t focus on results.
Senior Customer Service Representative resume skills examples
Here are 18 sample skills for senior customer service representative:
- Cross-Functional Collaboration
- Quality Assurance
- Account Management
- Database Management
- Database Maintenance
- Staff Training
- Order Fulfillment
- Customer Support
- Process Optimization
- Database Research
- Conflict Management
- Documentation Review
- Service Recommendations
- Call Control
- SOP Writing
- Employee training
- Complaint resolution
- Membership renewals
You should sprinkle skills and abilities throughout your resume. Include them in your professional summary, work experience blurbs and a dedicated skills section.
Examples of additional resume sections
Your Senior Customer Service Representative resume must include the following: contact information, resume summary, work experience, skills and education. These are the five main resume sections; however, you can customize your resume with additional sections.
Here are some examples of optional senior customer service representative resume sections that you could add to provide greater detail:
- Languages
- References
- Additional skills
- Interests
- Overview
- Accomplishments
- Certifications
- Software
Only include additional sections that feature valuable information for your desired Senior Customer Service Representative job. If the information you want to add is irrelevant to the job, save that space for more relevant information.
Examples of resume formats
The way you organize your Senior Customer Service Representative resume is called a resume format. There are three main resume formats: chronological, functional and combination. Here are examples of each:
The main difference among them is whether or not they give more visual weight to your work history or to your skills section. The format you should select for your resume is based on your years of work experience as a senior customer service representative.
How to choose a resume format
0-3
Years of experience
Functional formats
- Focus on skills.
- Best for first-time senior customer service representative who lack work experience.
- Good for people re-entering workforce.
- May omit dates in the work history section.
Organization:
- Skills listed above work experience.
3-10
Years of experience
Combination formats
- Balance skills and work history.
- Ideal for mid-career senior customer service representative.
- Suitable for career changers and people seeking promotion.
Organization:
- Skills next to or above work experience.
10+
Years of experience
Chronological formats
- Put the most focus on work history.
- Best for senior customer service representative with a long, steady career.
- Most popular format.
- Preferred by recruiters.
Organization:
- Work experience listed above skills.
Once you know the best format for you, it’s easy to pick a senior customer service representative resume template. Templates are preformatted layouts created by design professionals to ensure your resume looks amazing!
Don’t forget your senior customer service representative cover letter
A cover letter works hand-in-hand with your resume to make a stronger case for why you deserve the job.
Good communication skills are necessary for anyone applying to an Senior Customer Service Representative role. That’s why you’ve got to ensure your cover letter is strong!
Your cover letter should explain how you heard about the role and why it appeals to you. It should do more than repeat the details of your resume; it should bring them to life with a story.
If you want help in that challenge, check out our Cover Letter Builder! It’s a fully automated tool that will walk you through the writing process step-by-step and even suggest text you can use!
Otherwise, use our cover letter examples if you’re still brainstorming what to write. They can inspire you!
For design help, check out our cover letter templates library. We’ve got 15+ preformatted cover letter designs you can use for your document!
To create a great document from scratch, we also feature a complete guide on How to Write a Cover Letter.
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