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Ardent SAP CRM Functional Consultant providing comprehensive business requirement analysis to clients. Proficient in SAP CRM analysis process design troubleshooting implementation training and testing. Specialize in analyzing and mapping business processes to meet client production goals.
● Well-rounded experience with SAP CRM sales and marketing techniques
● Familiar with SAP products including SAP R/3 4.7 and SAP modules
● Proficient in the use of Company Name Project and similar project management tools
● Good understanding of Middleware settings and WebUI configuration
● Ability to work well in a fast-paced team environment
● Exceptional communications abilities
● Defined communications settings including email addresses and inbox settings.
● Analyzed and developed applications for sales and marketing departments.
● Coordinated with end-users to evaluate business processes.
● Conducted evaluated and documented test cases.
● Ensured accurate testing results.
● Configured E-mail Response management system and service process billing integration.
● Provided training and technical assistance with CRM configuration activities.
● Coordinated with project manager to develop functional specifications.
● Customized date profiles for client and project contracts.
● Provided extensive production support.
● Defined work center link groups and logical links for service organization models.
● Utilized Base Functions and IC WebClient functions to customize business scenarios.
● Provided training and coaching on various CRM configuration processes.
● Upgraded implemented and configured CRM 5.0 through 7.0.
● Assigned call lists to call center agents.
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