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Maeve Guerra
City, State, Zip Code
Home: 000-000-0000 | Cell: 000-000-0000
email@email.com
Professional Summary
Skilled and meticulous Retention Specialist with an exceptional record of strong customer service. Able to handle a wide variety of product telephone inquiries with top-notch courtesy and professionalism. Outstanding multitasker who thrives in a fast-paced high-pressure work environment.
Core Qualifications
- Extensive experience in sales retention and telemarketing
- Strong familiarity with the telecommunication industry
- Excellent grasp of Medicare and Medicaid eligible markets
- Superior grasp of customer needs and inbound retention strategies
- High organization and interpersonal skills
- Sound abilties in office equipment use including telephone computer and fax machine
- Good written and oral communication skills
Experience
Retention Specialist
6/1/2010 – Present
Company Name
City, State
- Retained consumer memberships through utilization of sales tools and techniques.
- Logged all calls into membership computer system.
- Addressed consumer needs and outlined how continued membership will fulfill those needs.
- Adhered to previously approved script during calls.
Retention Specialist
6/1/2006 – 5/1/2010
Company Name
City, State
- Provided superb customer service courteously and efficiently.
- Responded immediately and accurately to all billing dispute inquiries.
- Processed new service saved account and rescheduling orders.
- Explained new services and products to existing customers.
- Tabulated and reported on retention effort outcomes.
Education
Bachelor’s Degree – Finance
2006
University Name
City, State
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