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Highly focused and dedicated Retail Banking Executive with exceptional financial skills and a strong client satisfaction record. Adept at explaining complex fiscal principles and processes to a variety of professional and lay audiences in a clear and understandable manner. Excellent manager of both small and large teams of retail and banking staff using a cordial and professional approach.
- Extensive breadth of experience in financial services industry
- Strong familiarity with the deposit value chain
- Excellent proficiency in a variety of retail banking services
- Superior skills in executive presentation planning and delivery
- Outstanding knowledge of MS Office suite applications
- High creative and analytical thinking skills
- Exceptional skills in client and market need identification and analysis
- Supervised implementation of banking center service and sales operations.
- Met or exceeded annual sales goals on a regular basis.
- Supervised service and sales staff.
- Designed and proposed various banking market product plans.
- Conducted risk evaluations for market and customer needs.
- Trained junior staff in sales management sales productivity and goal-setting.
- Ensured branch profitability maximization on a regular basis.
- Designed and submitted plans for branch marketing and sales.
- Supervised cross-training of branch associates for sales referrals.
- Oversaw branch audits security issue resolution and facilities management questions.
- Resolved customer queries and disputes regarding retail branch operations as needed.
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