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Felicity Weeks
City, State, Zip Code
Home: 000-000-0000 | Cell: 000-000-0000
email@email.com
Professional Summary
Highly motivated Restaurant Shift Leader has an outgoing personality with exceptional customer service skills.Comes with excellent supervisory abilities and a dedication to achieving restaurant goals and objectives.Brings a Bachelor’s degree in Restaurant Management along with seven years of high-volume restaurant shift leader experience.
Core Qualifications
- Excellent people skills
- Good leadership abilities
- Tracks restaurant sales goals
- Minimizes waste
- Knowledgeable about OSHA and food safety standards
- Good at resolving customer complaints
- Believes in customer service delivery
- Excellent computer documentation skills
- Understands cash drawer double-counting procedures
- Promptly reports staff and customer issues to senior management
- Good food product ordering and monitoring
Experience
Restaurant Shift Leader
6/1/2009 – 7/1/2014
Company Name
City, State
- Supervised other staff during shifts.
- Prepared all documentation including daily checklists.
- Ensured cleaning tasks were completed to maintain a clean and sanitary environment.
- Handled customer complaints.
- Monitored order-taking and food turnaround times.
- Ensured waitstaff did suggestive selling of desserts and appetizers.
- Supervised end-of-shift cash drawer counts.
Restaurant Shift Leader
5/1/2007 – 5/1/2009
Company Name
City, State
- Supervised both front of the house and back of the house employees during shift.
- Monitored clock-in times.
- Did rounds on the floor and checked on customers.
- Trained new waitstaff on menus and service standards.
- Ensured food went out to tables in a timely manner.
- Assigned daily cleaning duties.
Education
Bachelor of Arts Degree – Restaurant Management
2007
University Name
City, State
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