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Home: 000-000-0000 | Cell: 000-000-0000
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Observant Reservation Officer enthusiastically interacting with guests to ensure a positive experience. Adept at handling scheduling issues with regards to reservation dates and times. Specialize in working with potential guests to efficiently accommodate needs.
● Significant experience with outbound operations and reservation scheduling
● Proficient in the use of MS Office applications and reservation software
● Deep knowledge of booking and scheduling procedures
● Superb time management and organizational skills
● Strong ability to meet deadlines
● Exceptional communications skills
● Worked with marketing team to remain updated on all ongoing promotions and discounts.
● Coordinated with reservation manager to ensure efficient daily operations.
● Handled phone calls emails and in-person reservation requests.
● Dealt with reservation conflicts.
● Made arrangements for special accommodations when reservations were made.
● Handled reservations for individual and business clients.
● Contacted guests with reservation confirmation emails.
● Maintained a daily log of all reservations.
● Remained updated on hotel and spa specials to entice guests to make reservations.
● Adjusted reservation dates as requested and made alternate arrangements.
● Worked with guests to prepare itineraries for day spa activities.
● Ensured compliance with reservation and cancellation policies.
● Responded to inquires from guests.
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