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Nolan Santana
City, State, Zip Code
Home: 000-000-0000 | Cell: 000-000-0000
email@email.com
Professional Summary
Highly seasoned and reliable Mall Security Guard with an outstanding customer service record. Adept at handling a variety of emergency or unusual situations effectively and professionally. Excellent observer of human interactions to detect potentially criminal or dangerous behavior.
Core Qualifications
- Extensive mall security experience
- Outstanding expertise in mall surveillance and human observation
- Superior facility with handcuffs and pepper spray
- Strong abilities in coordinating with law enforcement
- Excellent written and oral communication skills
- Sound customer service skills
Experience
Mall Security Guard
6/1/2010 – Present
Company Name
City, State
- Conducted regular patrols to ensure safe shopping environment.
- Monitored and warned potential violators of mall policy.
- Performed equipment and machinery inspections on a regular basis.
- Reported on any fire alarm and security door mismanagement or malfunction.
- Ensured no unauthorized entry into restricted areas.
- Handled emergency situations smoothly and efficiently.
- Answered shopper queries and provided directions and assistance as needed.
Mall Security Guard
6/1/2006 – 5/1/2010
Company Name
City, State
- Patrolled mall premises on a regular basis.
- Maintained visible security presence to deter shoplifting and other criminal activity.
- Provided directions and other assistance to customers as required.
- Prepared and submitted incident reports for alarms bomb threats and medical emergencies.
- Identified any potential elevator and escalator hazards and notified management accordingly.
Education
High School Diploma
2004
High School Name
City, State
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