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Yaretzi Townsend
City, State, Zip Code
Home: 000-000-0000 | Cell: 000-000-0000
email@email.com
Professional Summary
Highly seasoned and dependable Loss Mitigation Specialist with a superb record of customer service. Adept at negotiating workable options with delinquent or defaulting borrowers. Strong multitasker able to handle a high volume of multiple simultaneous projects.
Core Qualifications
- Vast experience in mortgage loans and loss mitigation management
- Superior grasp of the Fair Debt Collection Protection Act
- High expertise in loss mitigation workout options
- Strong skills in managing work in accordance with local and state real estate regulations
- Exceptional ability to perform foreclosure functions
- Excellent oral and written communication skills
- Profound expertise in MS Office applications
- Sound proficiency in mortgage insurance coverage
Experience
Loss Mitigation Specialist
6/1/2010 – Present
Company Name
City, State
- Monitored and collected delinquent account data on a daily basis.
- Performed borrower financial evaluations to develop nonpayment strategies and options.
- Established and followed target goals for all accounts.
- Provided assistance to other loss mitigation specialists as needed.
- Ensured appropriate resolutions from problem area identification.
- Oversaw collection of mortgage payments and outstanding fees.
- Monitored and performed quality assurance on outbound and inbound collection calls.
6/1/2006 – 5/1/2010
Company Name
City, State
- Evaluated delinquent files in a timely manner to determine borrower options.
- Obtained and assessed loan records title endorsements and loan modifications.
- Planned repayment options in consultation with borrowers and realtors.
- Conducted all borrower communications and provided information as requested.
- Prepared regular loss mitigation file status reports on a regular basis.
Education
Bachelor’s Degree – Business Admininstration
2006
University Name
City, State
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