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Isla Cisneros
City, State, Zip Code
Home: 000-000-0000 | Cell: 000-000-0000
email@email.com
Summary
Knowledgeable IT Field Technician who knows how to get positive results with a minimal amount of equipment. Adept at troubleshooting issues solving networking problems and identifying software bugs and glitches. Specializes in contractors and service industries.
Highlights
- Technically certified in several computer software and hardware platforms
- Strong knowledge of legacy software and hardware systems
- Excellent ability to communicate complicated topics to customers
- Very resourceful and able to solve problems quickly
- Reliable employee who has never missed a company deadline
- Strong ability to make meaningful business relationships with clients
Work Experience
IT Field Technician
4/1/2010 – 7/1/2014
Company Name
City, State
- Assigned to personally care for four of the company’s largest customers.
- Assisted in developing training materials for client employees and client managers.
- Assisted in developing field maintenance procedures that are still in use today.
IT Field Technician
7/1/2005 – 4/1/2010
Company Name
City, State
- Responsible for creating a weekly service log from service reports and submitting log to management.
- Often called on to go to important customer sites to complete emergency repair projects.
- Assisted in developing and administering training materials for client employees.
IT Field Technician
6/1/1999 – 7/1/2005
Company Name
City, State
- Assisted in providing service to six of the largest clients the company had.
- Permanently assigned to a large customer site for two years to administer network upgrades.
- Often asked to train client employees on how to utilize their network properly.
Education
Bachelor’s Degree – Computer Network Technology
1999
University Name
City, State
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