Implementation Consultant Resume Examples

Implementation Consultant with more than four years of experience planning, developing, and implementing proprietary software products and integrating research, design, training, and documentation projects. Possesses strong product and technical knowledge and communication and organization skills. Demonstrated ability to work both independently and as a team leader; talented at educating others on features of software.

• Estimate time frames, quality, and quantity of resources required to successfully implement product
• Oversee appropriate resources assigned to complete project tasks according to plan; establish criteria concerning deliverability, performance, maintenance, design, and costs
• Conduct status checks with clients and team to assess progress against plan; perform re-forecast of project variables as necessary
• Act as liaison between company and client; able to coordinate internal and vendor technical teams
• Help research and develop documentation materials for education and training users; ensure documentation is technically accurate and conforms to company’s style
• Assist with researching, designing, scheduling, and implementing education and training documentation projects; develop project plan for creating/updating courseware

• Worked with clients to identify key business requirements, priorities, and product timelines
• Ensured the completeness and accuracy of documentation required for customer to “go live”
• Proactively coordinated and managed tasks and milestones to achieve implementation targeted time frames and ensure goals were achieved

• Escalated technical issues immediately following departmental guidelines and followed up regularly with customers and internal resources to expedite issue resolution
• Aided the installation process, including welcome call directing customer to the Customer Center to sign up for training and resources and coordinating customer-driven activities, including scheduling of product installation