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Exceptionally hardworking and meticulous Human Service Worker with a stellar client satisfaction record and superb attention to detail. Adept at crafting health maintenance and recovery programs carefully tailored to individual client needs and preferences. Able to explain complex insurance and other bureaucratic rules and procedures to clients, family members, and junior staff.
- Vast office staff supervisory and management experience
- Excellent familiarity with local, state, and federal occupational laws
- Exceptional ability to maintain confidentiality and security
- Superior skills in building strong and profitable working relationships
- Great computer application use skills
- Strong verbal and written communication skills
- Good interpersonal and management abilities
- Contribute to management team activities on a regular basis.
- Assist in establishment of consistent customer service policies and procedures.
- Oversee regulation and coordination of a variety of community services.
- Maintain and update customer activity records as required.
- Furnish assistance with staff evaluations and assessments.
- Evaluated client needs and plans on a regular basis.
- Assessed client eligibility for specific programs as required.
- Performed periodic evaluation of client progress to update action plans as needed.
- Provided patient referrals to alternate care facilities as necessary.
- Oversaw statistical data production and submission to management.
- Educated clients and family members on specific health maintenance programs.
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