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Breanna Wallace
City, State, Zip Code
Home: 000-000-0000 | Cell: 000-000-0000
email@email.com
SUMMARY
Talented HP support representative with extensive history in the installation and maintenance of HP software and hardware. Prepared to deliver a high standard of customer service in all areas of HP support. Ready to use seven-plus years in the industry to install monitor repair upgrade and counsel in the operation of HP software and hardware.
HIGHLIGHTS
- Exceptional background in the field of troubleshooting simple and sophisticated HP tech solutions
- Skilled in on-site and remote consultation within a large IT environment
- Conversant with procedures for assistance in routers LANs peer-to-peer file sharing servers connectivity of remote desktop TCP/IP networking etc.
- Flexible and ready to work weekends and rotational and night shifts
WORK EXPERIENCE
HP Support Representative
10/1/2011 – Present
Company Name
City, State
- Monitored all the administrative server functions managing back-ups recovery upgrades management of disk space etc.
- Designed and implemented P2P application patches
- Observed and regulated business applications through remote desktops
- Worked with users resolving software and hardware problems in proficient manners
- Shared resources with technical personnel to initiate system implementations
HP Support Representative
5/1/2007 – 9/1/2011
Company Name
City, State
- Monitored all the administrative server functions managing back-ups recovery upgrades management of disk space etc.
- Found origin of technical errors and realized quick solutions
- Member of the R&D team that appraised and employed applications
- Developed and directed online training for customers and employees
EDUCATION
MasterÕs Degree – Computer Technology
2006
Company Name
City, State
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