Breanna Wallace

City, State, Zip Code

Home: 000-000-0000 | Cell: 000-000-0000

email@email.com

SUMMARY

Talented HP support representative with extensive history in the installation and maintenance of HP software and hardware. Prepared to deliver a high standard of customer service in all areas of HP support. Ready to use seven-plus years in the industry to install monitor repair upgrade and counsel in the operation of HP software and hardware.

HIGHLIGHTS
  • Exceptional background in the field of troubleshooting simple and sophisticated HP tech solutions
  • Skilled in on-site and remote consultation within a large IT environment
  • Conversant with procedures for assistance in routers LANs peer-to-peer file sharing servers connectivity of remote desktop TCP/IP networking etc.
  • Flexible and ready to work weekends and rotational and night shifts
WORK EXPERIENCE
HP Support Representative
10/1/2011 – Present
Company Name
City, State
  • Monitored all the administrative server functions managing back-ups recovery upgrades management of disk space etc.
  • Designed and implemented P2P application patches
  • Observed and regulated business applications through remote desktops
  • Worked with users resolving software and hardware problems in proficient manners
  • Shared resources with technical personnel to initiate system implementations
HP Support Representative
5/1/2007 – 9/1/2011
Company Name
City, State
  • Monitored all the administrative server functions managing back-ups recovery upgrades management of disk space etc.
  • Found origin of technical errors and realized quick solutions
  • Member of the R&D team that appraised and employed applications
  • Developed and directed online training for customers and employees
EDUCATION
MasterÕs Degree – Computer Technology
2006
Company Name
City, State

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