Want to use this resume?
Mallory Pineda
City, State, Zip Code
Home: 000-000-0000 | Cell: 000-000-0000
email@email.com
Professional Summary
Highly-qualified receptionist seeking a position as a Hotel Phone Operator to provide an efficient and customer-oriented front desk.
Core Qualifications
- Excellent customer service skills and personable nature
- Natural inclination for helping others fulfill their needs
- Experience in many hotel telephone operator systems including switchboards and automated services
- Problem solving and resolution skills to ensure satisfied customers
- Exemplary reception abilities and friendly telephone service
- Knowledge of computer programs used for invoicing making reservations etc.
- Capacity for learning and applying new ideas and procedures
Experience
Hotel Phone Operator
4/1/2009 – Present
Company Name
City, State
- Answer phones and assist customers in any way
- Make cancel and confirm reservations
- Perform programming of wake ups calls and other automated services
- Guide customers in popular things to do in the area
- Make arrangements for customer tourism
- Fulfill any special requests made by guests
- Accept payments provide receipts and deliver invoices
- Inventory all supplies to ensure proper stock of each thing
- Report to financial office concerning all guest payments or outstanding balances
Secretary
10/1/2007 – 4/1/2009
Company Name
City, State
- Answered phones transferred calls and took and delivered detailed messages
- Provided services such as typing proofreading copying faxing etc.
- Filed paperwork and records confidentially and in an organized fashion
Education
High School Diploma
XXXX – XXXX
High School Name
City, State
There are plenty of opportunities to land a Hotel Telephone Operator job position, but it won’t just be handed to you. Crafting a Hotel Telephone Operator resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer is here to help you stand out from the competition.
