Hotel Reservations Agent Resume Examples

Courteous self-motivated and detail-oriented Hotel Reservations Agent with nearly ten years of experience exercising a high level of commitment to exceptional customer service in hotel settings. Brings a positive energy to workplace and and functions well in a fast-paced high volume environment. Strong ability to capture as high-dollar reservations by utilizing selling techniques effectively.

• Maintain an inventory of vacancies reservations and room assignments
• Register arriving guests and assign rooms
• Answer inquiries regarding hotel services and registration by letter by telephone and in person providing information about services available in the community and responding to guest complaints
• Compile and check daily record sheets guest accounts receipts and vouchers using computerized systems

• Sold room reservations and made changes to existing reservations in a knowledgeable and timely manner
• Helped Group Sales Coordinator maintain rooming lists
• Provided guests with the requested information concerning the facilities locations and surrounding area
• Processed all guest reservations including guest follow up obtaining all necessary information and accurately entering it into computer system
• Assisted Corporate Reservation Director and Reservations Supervisor with a variety of tasks not limited to brochure requests gift certificate processing and data entry

• Created opportunities to maintain repeat-stay guests and good relations between the hotel and new guests
• Researched new business opportunities and provided facility tours
• Attended to guest needs such as shuttle service delivery of personal artifacts and other special requests
• Solicited new and existing accounts through phone prospecting
• Responded to community and university-related inquiries