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Tia Petersen
City, State, Zip Code
Home: 000-000-0000 | Cell: 000-000-0000
email@email.com
Professional Summary
Highly qualified candidate looking for a position as a Hotel PBX Operator and an opportunity to bring expertise and professionalism to the customer service department.
Core Qualifications
- Excellent communication skills both oral and written and a pleasant understandable voice
- Meticulous in paper work and strong attention to detail
- Quick response time on all requests
- Observant nature leading to prevention of problems altogether
- Proficient in MS Office as well as many other computer programs
- Capable of clerical duties such as copying editing typing etc.
- Ability to type 40 words per minute
- Exceptional multitasking skills
Experience
Hotel PBX Operator
3/1/2012 – 6/1/2014
Company Name
City, State
- Prepared and updated all posted information throughout the hotel
- Answered calls and any questions from customers
- Transferred calls or took messages when necessary
- Operated hotel switchboard for incoming calls
- Used overhead paging system as well as automated in-room calling system
- Ensured the privacy policies are followed with all guest information
- Sent received and relayed faxes to appropriate personnel
- Trained new hotel desk staff on hotel operations
- Coordinated with maintenance and janitorial staff to resolve customer complaints
Secretary
–
Company Name
City, State
- Answered and transferred calls and took messages when necessary
- Performed all clerical work including filing faxing scheduling etc.
Education
High School Diploma
XXXX – XXXX
High School Name
City, State
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