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Tia Petersen
City, State, Zip Code
Home: 000-000-0000 | Cell: 000-000-0000
email@email.com
Professional Summary
Consummate and knowledgeable Hotel Hostess professional with extensive experience in superior guest relations. Excellent customer service professional with above-average social and interpersonal communication skills. Six years of hotel hostessing experience with extensive knowledge of hotel and front desk operations.
Core Qualifications
- Terrific guest assistance upon arrival and checkout
- Knowledgeably provide information about local attractions and events
- Courteous treatment of all guests
- Skilled problem solving abilities to address concerns
- Friendly and professional greeting of arriving guests
- Great communication with team members guests and management
Experience
Hotel Hostess
6/1/2011 – 7/1/2014
Company Name
City, State
- Greeted guests upon arrival and completed check-in procedures.
- Provided information about local eateries and current event and entertainment options.
- Answered phones courteously and made reservations.
- Answered room service calls and provided orders to kitchen staff.
- Promptly handled guest concerns.
- Completed check-in and check-out procedures quickly and efficiently.
- Completed wake-up calls as requested.
- Immediately communicated guest concerns to management as needed.
Hotel Hostess
5/1/2008 – 5/1/2011
Company Name
City, State
- Maintained reservation records via the hotel’s computerized system.
- Greeted guests upon arrival and ensured quick check-in procedures.
- Provided room keys and directions to room locations.
- Maintained a supply of items for guests who may have forgotten them.
- Courteously handled complaints and promptly reported to management.
- Maintained updated list of area events and restaurant discounts.
- Kept the front desk area clean and organized.
Education
Bachelor’s Degree – Hotel Management
2004
University Name
City, State
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