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Home: 000-000-0000 | Cell: 000-000-0000
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Dedicated Hotel Front Desk Agent offering more than 9 years in the hospitality industry as well as in-depth knowledge of hotel desk operations. Consistently delivers first-rate service and fosters positive relationships with guests to promote customer satisfaction and loyalty. Tech-savvy, highly accurate, and efficient in data entry and general operations.
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- Plan schedule and supervise the work of other 10 Front Desk employees
- Process guest arrivals and departures, including all necessary payments
- Oversaw guest registration reservations and other clerical duties with a focus on quality and courtesy
- Solid experience in accounting functions, such as account Payable/Receivable and auditing
- Offer referral for services and handle requests for information
- Communicate with all hotel departments efficiently and maintain the function board in the hotel lobby
- Arrange for shuttle services and assist with other guest transport needs
- Confirm sufficient supplies are ready and available to last the entire shift
- Direct phone calls as necessary and ensure incidental services (movies, phones, video games, etc.) are active or restricted
- Answered inquiries pertaining to hotel services guest registration and travel directions or make recommendations regarding shopping, dining, or entertainment
- Improved property management functionality by submitting key change requests
- Coordinated sale and planning for wedding parties and events
- Maximized revenues partnering with regional manager to forecast rates based on market trends
- Confirmed reservation in system and reviewed all noted information
- Recorded guest comments or complaints referring customers to managers as necessary
- Promoted positive guest relations to all individuals approaching the Front Desk
- Liaised with vendors to resolve issues with Internet phone and in-room movies
- Issued keycards and escort instructions to bellhops
- Cleaned and maintained lobby and common areas, restocking supplies and watering plants
- Advised housekeeping staff when rooms have been vacated and are ready for cleaning
- Deposited guest valuables in hotel safes or safe-deposit boxes
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