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Experienced Help Desk Team Leader offers extensive troubleshooting knowledge and a broad knowledge of a variety of software applications.Professional has good supervisory and customer service skills with the ability to troubleshoot hardware issues.Brings eight years of experience as a help desk team leader along with a Bachelor’s degree in Computer Information Systems.
- Extensive knowledge of Cisco Microsoft Office Active Directory Company Name Enterprise Remote Access Visio and Anti-Virus
- Excels at hardware and software troubleshooting
- Experienced with Service Desk tools
- Excellent customer service skills
- Good communication skills
- Ensures standards and protocols followed
- Excellent supervisory and monitoring skills
- Provided services to customers.
- Provided troubleshooting of desktop and laptop systems.
- Utilized Remote Access when needed.
- Completed remote virus removal and installation of Anti-Virus software.
- Ensured customer time-frames were met by Help Desk Team.
- Provided both first and second-line support for operating system issues.
- Ensured all calls made to the Help Desk service were answered within established time frames.
- Supervised both the on-site and off-site Help Desk team.
- Implemented changes and monitored them to Help Desk services.
- Interacted with customers and completed troubleshooting of issues.
- Developed scripts using the Service Desk tools.
- Provided end-to-end management of all reported problems.
- Managed suppliers.
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