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Felicity Weeks
City, State, Zip Code
Home: 000-000-0000 | Cell: 000-000-0000
email@email.com
Summary
Proficient Head Teller offering speed accuracy and mathematical skills. Exceptionally customer and service-oriented. Practiced team leader with strong training administrative and supervisory abilities.
Highlights
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Experience
Head Teller
8/1/2010 – Current
Company Name
City, State
- Oversee compliance with money handling and safety deposit box procedures.
- Ensure security measures are followed at all times.
- Mentor new tellers on sales techniques regulations and bank procedures.
- Reconcile daily batches and resolve variances.
- Supervise teller line continuously improve performance and maximize sales opportunities.
Head Teller
2/1/2007 – 7/1/2010
Company Name
City, State
- Managed opening and closing times for the main branch.
- Reduced error rate 30% by increasing oversight and accountability.
- Created new tracking documents and employee procedural checklists.
- Worked with employees to improve working conditions and increase retention.
- Implemented sales contests that grew total revenue more than 10% in only three months.
Head Teller
10/1/2003 – 1/1/2007
Company Name
City, State
- Cultivated efficient and highly productive team of tellers.
- Improved productivity 20% through process improvements.
- Maximized retention through initiatives aimed at increasing employee morale.
- Scheduled employee shifts and handled questions regarding policies.
- Maintained up-to-date knowledge of banking and employement regulations.
Education
Bachelor of Science – Business
2003
University Name
City, State
Concentration in Administration
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