Want to use this resume?
City, State, Zip Code
Home: 000-000-0000 | Cell: 000-000-0000
email@email.com
Industrious Guest Service Manager who routinely ensures that solid customer service procedures are in place. Adept at identifying potential service issues and resolving guest issues in a professional courteous manner. Focused on applying and instituting basic management and service standards.
● Profound experience ensuring optimal level of customer service standards
● Extensive experience working within various hospitality settings
● Strong knowledge of hotel management
● Ability to effectively allocating staffing resources
● Strong ability to multitask and prioritize
● Excellent oral and written communications skills
● Managed front desk operations and resolved guest complaints.
● Oversaw operation of all departments.
● Monitored implementation of quality standards.
● Provided staff training on customer service procedures.
● Implemented quality standards related to hotel maintenance and service employees.
● Ensured compliance with brand standards.
● Dealt with payment and billing issues.
● Inventoried hotel supplies.
● Ensured that amenities were available to guests.
● Greeted guests and resolved any issues
● Established guest service standards
● Ensured that the lobby area with kept neat and clean
● Inspected rooms for cleanliness
● Responded to guest inquiries including phone and email inquiries
● Monitored hotel website and responded to posted complaints in a professional manner
● Assisted in hotel promotions and marketing efforts
● Hired and trained front desk staff
● Prepared purchase orders and processed invoices
● Established guest relations procedures.
There are plenty of opportunities to land a Guest Service Manager job position, but it won’t just be handed to you. Crafting a Guest Service Manager resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer is here to help you stand out from the competition.
