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Jameson Gould
City, State, Zip Code
Home: 000-000-0000 | Cell: 000-000-0000
email@email.com
Professional Summary
Attentive Guest Relations Executive who pays close attention to each detail of the guest experience. Adept at working with local organizations to develop cross-over promotions creating new internal activities that are popular with guests and helping to create effective marketing materials. Specializes in resorts and resort hotels.
Core Qualifications
- Experienced in the many aspects of guest relations and guest satisfaction
- Extremely attentive to all details
- Strong communication and negotiation skills
- Able to develop strong policies that create a positive guest experience
- Very strong managerial and supervisory skills
- Exceptional computer skills
Experience
Guest Relations Executive
8/1/2009 – 7/1/2014
Company Name
City, State
- Developed a series of guest relation initiatives that resulted in a dramatic increase in return guests.
- Worked with the staff management to develop better ways to deliver services to guests throughout the day.
- Responsible for hiring and firing all guest services employees as well as front desk personnel.
Guest Relations Executive
5/1/2004 – 8/1/2009
Company Name
City, State
- Responsible for developing guest relations policies that resulted in a 30 percent increase in return guests.
- Responsible for hiring training and firing all guest relations personnel.
- Responsible for negotiating activities and promotions with local businesses.
Guest Relations Executive
6/1/1998 – 5/1/2004
Company Name
City, State
- Responsible for developing guest relations metrics that were used to gauge employee performance.
- Responsible for maintaining a quality staff of guest relations personnel.
- Responsible for creating a concierge service that resulted in an increase of 24 percent in return guests.
Education
Bachelor’s Degree – Hospitality
1998
University Name
City, State
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