Guest Relation Officer Resume Examples

Adaptable and efficiency-oriented Guest Relation Officer with over 10 years of combined experience in business and hospitality management. Influential communicator able to guide cohesive teams toward shared goals and advancement. Personable and approachable; enjoys meeting and talking with different people. Recognizes and resolves problems quickly and efficiently to foster positive relationships with guests to promote customer satisfaction and loyalty.

• Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements and provide information and assistance to all guests and visitors
• Anticipate guests needs respond promptly and acknowledge all guests concerns
• Monitor and maintain cleanliness sanitation and organization of assigned work areas
• Implemented high-impact sales and marketing initiatives resulting in increased occupancy and profitability
• Meet with Supervisor to review daily assignments and priorities
• Answer department telephone within specified amount of rings determined by property guidelines using correct greeting and telephone etiquette

• Confirmed reservation in system and reviewed all noted information
• Promoted positive guest relations to all individuals approaching the Front Desk
• Liaised with vendors to resolve issues with Internet phone and in-room movies
• Coordinated sale and planning for wedding parties and events
• Maximized revenues partnering with regional manager to forecast rates based on market trends

• Streamlined effective operations as acting general manager coordinating personnel scheduling and developments with guest reservations and large-scale bookings
• Oversaw guest registration reservations and other clerical duties with a focus in quality and courtesy
• Solid experience in accounting functions such as account Payable/Receivable and auditing
• Improved property management functionality by submitting key change requests