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Home: 000-000-0000 | Cell: 000-000-0000
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Resolute Furniture Manager engaging with customers on a daily basis while presenting a variety of furniture options. Adept at ensuring a high level of satisfaction by taking a hands-on approach to customer relations. Specialize in retail management including effective staff training and supervision.
● Vast knowledge of the furniture industry and furniture sales techniques
● Ability to analyze market trends and prepare appropriate marketing strategies
● Strong understanding of MS Office applications and invoicing structures
● Ability to work well under pressure and motivate staff to meet sales goals
● Well-honed internal and external communications abilities
● Solid ability to multitask and prioritize
● Prepared all customer paperwork and arranged for delivery within the local area.
● Arranged for furniture repairs or complete replacements.
● Trained customer service repair and delivery employees.
● Ensured that customer areas were kept clean.
● Responded to customer questions with thorough detailed answers.
● Ensured that all repairs were performed in timely cost-effective manner.
● Developed and implemented various in-store promotions.
● Arranged for delivery of furniture when requested by customers.
● Approved all exchanges and returns.
● Assisted with the arrangement of store displays.
● Maintained inventory of available furniture products.
● Implemented updated sales techniques and provided instruction to other team members.
● Enforced all company policies and industry guidelines.
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