Want to use this resume?
Jamya Patrick
City, State, Zip Code
Home: 000-000-0000 | Cell: 000-000-0000
email@email.com
Professional Summary
Technical Support Specialist with experience in assisting customers with computer and technology issues. Answers questions and provides support via telephone, email, and in person. Strong customer service and problem-solving skills.
Core Qualifications
- Computer Hardware Technology
- Computer Software Technology
- Customer Service
- Analytical Skills
- Problem Solving Skills
Experience
Technical Support Specialist
3/1/2020 – 10/1/2021
Company Name
City, State
- Assisted customers with resolving computer issues on the phone and in person
- Provided customer service with a satisfaction rate of 95%
- Handled 50 calls per week on average
Computer Agent
5/1/2019 – 2/1/2020
Geek Squad Inc.
Citytown, CA
- Assisted customers with resolving computer issues in person, including computer hardware and software issues, hardware setup and installation, email setup, and minor repairs to hardware and software.
- Answered questions and otherwise educated customers on operating their computers
- Followed up via phone or email to ensure that the customer isn’t having any more difficulty
Education
Bachelor of Science – Marketing
2019
Western Michigan University
Kalamazoo, Michigan
There are plenty of opportunities to land a Help Desk Professional job position, but it won’t just be handed to you. Crafting a Help Desk resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer is here to help you stand out from the competition.
