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City, State, Zip Code
Home: 000-000-0000 | Cell: 000-000-0000
email@email.com
Technical Support Specialist with experience in assisting customers with computer and technology issues. Answers questions and provides support via telephone, email, and in person. Strong customer service and problem-solving skills.
- Computer Hardware Technology
- Computer Software Technology
- Customer Service
- Analytical Skills
- Problem Solving Skills
- Assisted customers with resolving computer issues on the phone and in person
- Provided customer service with a satisfaction rate of 95%
- Handled 50 calls per week on average
- Assisted customers with resolving computer issues in person, including computer hardware and software issues, hardware setup and installation, email setup, and minor repairs to hardware and software.
- Answered questions and otherwise educated customers on operating their computers
- Followed up via phone or email to ensure that the customer isn’t having any more difficulty
There are plenty of opportunities to land a Help Desk Professional job position, but it won’t just be handed to you. Crafting a Help Desk resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer is here to help you stand out from the competition.
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