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Customer-focused Desktop Support Technician with more than years of success in a variety of computer operating systems applications and hardware. Analytical and adept at resolving complex network issues. Critical thinker who addresses customer support issues quickly and who consistently exceeds performance standards.
Knowledge of:
| Extensive experience in:
|
- Ensure the functionality of all of the PC/MAC desktops
- Follow policies and standards as described in the corporate IT SOI
- Complete all projects on or ahead of schedule
- Assist the Systems Administrator as needed
- Provide extensive printer support
- Lead the help desk process and request system as needed.
- Direct and resolve with local server issues when they arise
- Oversee with local tape backups/restores
- Delegate duties as assigned which are inherent to the position of Desktop Support Technician II
- Responded to requests for technical assistance in person via phone and remotely for the following technologies: Windows and Mac OS based end points (Laptops Desktops & Thin Clients) Tablets & Smartphones (IOS & Android) and Microsoft Office
- Assisted the Help Desk Manager in supervision training and mentorship of student employees at the Help Desk with a specific focus on leading the team of Desktop Support Referral student employees who also contribute to tier 2 ticket resolution
- Continually updated personal knowledge of computing hardware operating systems and software
- Maintained confidentiality and discretion when working with passworded or sensitive materials
MCDST Certification
AdvanceX Desktop Support Technician
Certified Web Page Author
CompTIA A+
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