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Home: 000-000-0000 | Cell: 000-000-0000
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Experienced Staff Analyst who is extremely adept at data mining and creating useful reports from complicated data. Adept in utilizing computer productivity software presenting complicated findings to members of an executive team and analyzing data from several different sources. Specializes in productivity projections and complex data analysis.
- Certified technical support specialist
- Strong development skills in several popular programming languages
- Able to walk clients through difficult support solutions
- Recognized by previous employers as an excellent support analyst
- Great team worker as well as independent starter
- Strong communication and presentation skills
- Handled incoming calls from clients and solved a variety of issues.
- Assisted major operating system upgrade for each desktop client in the company.
- Responsible for logging all calls and submitting detailed report to management at the end of the day.
- Responsible for all support calls for the Western Region sales group throughout the day.
- Asked to do hands-on desktop support as well as phone support.
- Responsible for creating an accurate log of all calls and submitting that log at the end of the day.
- Handled incoming support calls from clients all over the company.
- Assisted in updating the technical support policies each time a new issue was discovered.
- Gathered and submitted support log to management at the end of each day.
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