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Jameson Gould
City, State, Zip Code
Home: 000-000-0000 | Cell: 000-000-0000
email@email.com
Professional Summary
Dependable and experienced Desktop Engineer with an exceptional record of corporate client satisfaction. Adept at short- and long-term desktop software troubleshooting. Flexible availability to cover emergencies and other unusual situations.
Core Qualifications
- Superior desktop application deployment and support experience
- Strong expertise in OSD Ghost and Microsoft BDD MDT and desktop imaging technologies
- High skills in desktop workstation management and troubleshooting
- Good grasp of desktop operating system configuration and security
- Excellent knowledge of standard desktop hardware and software applications including Adobe Acrobat and Microsoft Office
- Exceptional facility with VMware and Virtual Desktop
- Outstanding skills in working with Windows 2003 and 2008
- Sound understanding of Windows7 and WindowsXP workstations
Experience
Desktop Engineer
6/1/2010 – Present
Company Name
City, State
- Designed and developed customized desktop images for testing prior to implementation.
- Provided second-line customer support for all desktop problems and malfunctions.
- Provided technical assistance and query response to customers.
- Ensured desktop threat protection with current antivirus software updates.
- Evaluated smoothness of desktop functionality on a regular basis.
Desktop Engineer
6/1/2006 – 5/1/2010
Company Name
City, State
- Executed business plans in coordination with unit managers.
- Provided all enterprise units with new software.
- Performed test plans for software and installed desktop patches as needed.
- Provided assistance to support teams as needed.
- Prepared technical reports and records for performed support procedures.
- Deployed new software distribution packages.
- Investigated and resolved all technical support team tickets.
Education
Bachelor’s Degree – Electrical Science
2006
University Name
City, State
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