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Fastidious Debt Collection Manager adept at implementing effective debt collection procedures in accordance with industry guidelines. Skilled at multitasking to ensure maximum productivity. Specialize in working in an often stressful environment and motivating staff.
● Vast experience with various financial and debt collection procedures
● Strong knowledge of state and federal debt collection laws and regulations
● Ability to deal with staffing issues in a timely manner
● Solid understanding of MS Word Excel and related software applications
● Ability to make sound decisions in fast-paced environments
● Ability to monitor collection calls to ensure adherence to industry guidelines
● Excellent conflict resolution and organizational skills
● Prepared weekly employee schedules.
● Tracked client actives and prepared related reports.
● Authorized debt collection procedures.
● Maintained database of client payments and prepared spreadsheets documenting data.
● Performed regular internal audits to ensure compliance with industry regulations.
● Assisted with settling delinquent accounts and resolving credit issues.
● Established debt collection procedures and set weekly performance goals.
● Monitored employee payments and handled time off and vacation requests.
● Assisted with account closings.
● Implemented and updated training procedures.
● Evaluated the status of each account to determine collection requirements.
● Monitored collection team activities.
● Oversaw client communications to resolve debt issues.
● Assisted with the negotiation of payment plans to settle account delinquencies.
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