Customer Support Representative Resume Examples
Let our Customer Support Representative resume examples lend you a helping hand during your job search! We have professional samples you can personalize to create your resume and land the job.
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Customer Support Representative resume summary examples
Did you know a recruiter spends an average of seven seconds scanning your resume?
You’ll have to grab their attention quickly when your resume lands in their hands, and the best way to do that is with a resume summary.
This resume introduction consists of two to three sentences summarizing the skills, qualifications and experiences that best show you’re perfect for the job.
Experienced applicants should opt for the professional summary. However, if you’re an inexperienced candidate applying for an entry-level position, you will benefit more from an objective statement.
You can list your most job-relevant skills with a resume objective and explain how they’ll help you achieve your professional goals.
Check out the following examples to determine which approach is right for you.
Good example:
“I am an experienced customer support representative with 5+ years of experience providing excellent customer service. I have a proven track record of resolving customer inquiries quickly and efficiently, with a 90% customer satisfaction rate. My strong communication and problem-solving skills have enabled me to consistently exceed expectations and build long-term relationships with customers.”
Why this example passes:
- Feature candidate’s success statistic to grab attention. Numbers add detail about how big the results you deliver are, e.g., test scores, passing rate and more.
- Shows career length, 11 years.
- Mentions employer-desired skills: student motivation and interactive lessons.
Bad example:
“ Highly motivated individual with a passion for customer service. Experienced in providing exceptional customer support. Skilled in resolving customer inquiries and issues.”
Why this example fails:
- Doesn’t include any numbers that quantify customer support representative’s performance
- Uses vague descriptions and skills.
- Doesn’t include years of teaching experience.
The fastest way to write your professional summary
The last thing you want is to miss out on a job because you didn’t apply in time. That’s why you should check out our Resume Builder.
It’s automated and offers pre-written content to help you write an excellent professional summary. You can complete your entire resume in 15 minutes!
- 1
Enter the details about the job title you held. The builder comes preloaded with auto-suggested phrasing written by resume experts.
- 2
Then, just pick from these suggested phrases that best frame your experience and customize them to your liking!
- 3
All you have to do is choose the summary phrases that best frame your experience. It’s like having a professional do it for you!
Our Builder is the quickest and easiest tool for writing a stellar Customer Support Representative resume. However, you can also dive deeper with our professional resume-writing services. Take advantage of all the tools LiveCareer offers and start landing interviews!
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Customer Support Representative resume work experience examples
One of the most fundamental sections of your resume is the work experience. Including skills and accomplishments in your work experience section relevant to your Customer Support Representative role is critical to writing a good resume. Compare these work experience examples to understand what information to include to make a job-winning resume.
Good example:
Johnson Consulting I Rolling Meadows, IL I 8/2018-current
- Provided customer support to over 500 customers daily, resolving inquiries in a timely and efficient manner
- Assisted customers with product information, troubleshooting, and account management
- Developed and maintained positive relationships with customers to ensure satisfaction and loyalty
- Analyzed customer feedback to improve customer service processes and increase customer satisfaction.
Why this example passes:
- Numbers and statistics add detail and quantify the results this customer support representative delivers: 4% improvement and a class size of 20-25.
- Good use of strong words and active language.
- References specialized value cahier provides with “individualized lesson plans.”
Bad example:
Malone Group I Redmond, WA I 4/2022-present
- Answered customer inquiries
- Responded to customer emails
- Followed up with customers
- Resolved customer complaints
Why this example fails:
- Lacks numbers or statistics.
- Describes general tasks, not teaching achievements or career highlights.
- Uses active verbs, but doesn’t focus on results.
Customer Support Representative resume skills examples
Here are 6 sample skills for customer support representative:
- Report Generation
- Data Management
- Customer service excellence
- Organization and recordkeeping
- Shipping and receiving understanding
- Inbound call answering
You should sprinkle skills and abilities throughout your resume. Include them in your professional summary, work experience blurbs and a dedicated skills section.
Examples of additional resume sections
Your Customer Support Representative resume must include your contact information, professional summary, work experience, skills and education. You can further customize your resume with extra sections to showcase other qualifications.
Here are some examples of optional customer support representative resume sections that you could add to provide greater detail:
- Languages
- References
- Additional skills
- Certifications
- Interests
- Accomplishments
- Technical profile
- Competencies
Ensure you only share relevant qualifications in your resume’s additional sections. Better to have a concise resume that’s quick to read!
Examples of resume formats
You can use one of three established layouts to organize your resume sections, also called resume formats. The three resume formats are chronological, functional and combination.
The main difference among them is whether or not they give more visual weight to your work history or to your skills section. The format you should select for your resume is based on your years of work experience as a customer support representative.
How to choose a resume format
0-3
Years of experience
Functional formats
- Focus on skills.
- Best for first-time customer support representative who lack work experience.
- Good for people re-entering workforce.
- May omit dates in the work history section.
Organization:
- Skills listed above work experience.
3-10
Years of experience
Combination formats
- Balance skills and work history.
- Ideal for mid-career customer support representative.
- Suitable for career changers and people seeking promotion.
Organization:
- Skills next to or above work experience.
10+
Years of experience
Chronological formats
- Put the most focus on work history.
- Best for customer support representative with a long, steady career.
- Most popular format.
- Preferred by recruiters.
Organization:
- Work experience listed above skills.
Once you know the best format for you, it’s easy to pick a customer support representative resume template. Templates are preformatted layouts created by design professionals to ensure your resume looks amazing!
Don’t forget your customer support representative cover letter
A cover letter works hand-in-hand with your resume to make a stronger case for why you deserve the job.
We always recommend submitting a cover letter with your resume because it’s a great way to increase your chances of getting hired.
Cover letters are a supplemental document to your resume that allows you to do many things, such as provide more context on your work experience or the achievements listed on your resume. You can share your career story and how you envision progressing. And you can even add more accomplishments you couldn’t fit on your resume!
Writing a full-page cover letter also shows your critical thinking, attention to detail and communication skills. Sure, it’s extra work, but it pays off, primarily if you use our Cover Letter Builder.
Our Builder will create a completely personalized cover letter from the information on your resume or write it from scratch considering your job title and years of experience. You’ll be done in 15 minutes or less!
If you want more examples of what to include in your cover letter, you can browse all cover letter examples available.
Don’t forget to tie it all together in a stylish yet professional design, which you can find in our cover letter templates library.
Finally, check out our blog article on How to Write a Cover Letter for a deep dive into cover letters.
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