Customer Support Associate Resume Examples
Exceed your job competition by looking at Customer Support Associate resume examples! Our examples are completely customizable and can show you what information to include in your resume.
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Customer Support Associate resume summary examples
Most hiring managers only do a seven-second scan of your resume. If they don’t see what they’re looking for in your professional summary, they’re probably skipping to the next person.
A professional summary is a two-to-three-sentence paragraph that sells your top achievements as a Customer Support Associate and best qualifications for the job at hand.
Recent grads, career-changers and those without much work experience would be better served by writing an objective statement which mentions your goals for a position and the skills that you do have.
Below, we’ll share examples of Customer Support Associate professional summaries for different job candidates.
Good example:
“I am an experienced Customer Support Associate with a proven track record of providing excellent customer service. I have a deep understanding of customer service protocols and a knack for problem-solving. I am adept at troubleshooting customer issues and resolving them quickly and efficiently.”
Why this example passes:
- Feature candidate’s success statistic to grab attention. Numbers add detail about how big the results you deliver are, e.g., test scores, passing rate and more.
- Shows career length, 11 years.
- Mentions employer-desired skills: student motivation and interactive lessons.
Bad example:
“ I have extensive experience in customer service. I am a quick learner and have great communication skills. I am committed to providing excellent customer service and support.”
Why this example fails:
- Doesn’t include any numbers that quantify customer support associate’s performance
- Uses vague descriptions and skills.
- Doesn’t include years of teaching experience.
The fastest way to write your professional summary
The last thing you want is to miss out on a job because you didn’t apply in time. That’s why you should check out our Resume Builder.
It’s automated and offers pre-written content to help you write an excellent professional summary. You can complete your entire resume in 15 minutes!
- 1
Enter the details about the job title you held. The builder comes preloaded with auto-suggested phrasing written by resume experts.
- 2
Then, just pick from these suggested phrases that best frame your experience and customize them to your liking!
- 3
All you have to do is choose the summary phrases that best frame your experience. It’s like having a professional do it for you!
You’ll find content written by resume experts in our Resume Builder, but you can also take it above and beyond and employ our professional resume-writing services! Get ready for the job search by taking advantage of the resume-writing tools that are best for you.
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Customer Support Associate resume work experience examples
One of the most fundamental sections of your resume is the work experience. Including skills and accomplishments in your work experience section relevant to your Customer Support Associate role is critical to writing a good resume. Compare these work experience examples to understand what information to include to make a job-winning resume.
Good example:
Johnson Consulting I Rolling Meadows, IL I 8/2018-current
- Assisted customers with product inquiries and orders, resulting in a 30% increase in customer satisfaction ratings
- Resolved customer complaints and inquiries in a timely and professional manner
- Developed and implemented customer service policies and procedures to ensure customer satisfaction
- Collaborated with other departments to ensure customer inquiries were addressed promptly and accurately.
Why this example passes:
- Numbers and statistics add detail and quantify the results this customer support associate delivers: 4% improvement and a class size of 20-25.
- Good use of strong words and active language.
- References specialized value cahier provides with “individualized lesson plans.”
Bad example:
Malone Group I Redmond, WA I 4/2022-present
- Answered customer inquiries
- Responded to customer emails
- Assisted customers with product questions
- Resolved customer complaints
Why this example fails:
- Lacks numbers or statistics.
- Describes general tasks, not teaching achievements or career highlights.
- Uses active verbs, but doesn’t focus on results.
Customer Support Associate resume skills examples
Here are 9 sample skills for customer support associate:
- Active listening
- Product knowledge
- Patience
- Attention to detail
- Problem solving
- Critical thinking
- Ensured excellent service to customers
- Multitasking
- Customer satisfaction
You should sprinkle skills and abilities throughout your resume. Include them in your professional summary, work experience blurbs and a dedicated skills section.
Examples of additional resume sections
Your Customer Support Associate resume must include your contact information, professional summary, work experience, skills and education. You can further customize your resume with extra sections to showcase other qualifications.
Here are some examples of optional customer support associate resume sections that you could add to provide greater detail:
- Languages
- Interests
- Core qualifications
- Certifications
- Accomplishments
- References
- Additional skills
- Additional information
Only include extra sections if they provide real value to your resume. Your resume should be brief and concise rather than long and redundant.
Examples of resume formats
The way you organize your Customer Support Associate resume is called a resume format. There are three main resume formats: chronological, functional and combination. Here are examples of each:
The main difference among them is whether or not they give more visual weight to your work history or to your skills section. The format you should select for your resume is based on your years of work experience as a customer support associate.
How to choose a resume format
0-3
Years of experience
Functional formats
- Focus on skills.
- Best for first-time customer support associate who lack work experience.
- Good for people re-entering workforce.
- May omit dates in the work history section.
Organization:
- Skills listed above work experience.
3-10
Years of experience
Combination formats
- Balance skills and work history.
- Ideal for mid-career customer support associate.
- Suitable for career changers and people seeking promotion.
Organization:
- Skills next to or above work experience.
10+
Years of experience
Chronological formats
- Put the most focus on work history.
- Best for customer support associate with a long, steady career.
- Most popular format.
- Preferred by recruiters.
Organization:
- Work experience listed above skills.
Once you know the best format for you, it’s easy to pick a customer support associate resume template. Templates are preformatted layouts created by design professionals to ensure your resume looks amazing!
Don’t forget your customer support associate cover letter
A cover letter works hand-in-hand with your resume to make a stronger case for why you deserve the job.
Good communication skills are necessary for anyone applying to an Customer Support Associate role. That’s why you’ve got to ensure your cover letter is strong!
Your cover letter should explain how you heard about the role and why it appeals to you. It should do more than repeat the details of your resume; it should bring them to life with a story.
If you want help in that challenge, check out our Cover Letter Builder! It’s a fully automated tool that will walk you through the writing process step-by-step and even suggest text you can use!
Otherwise, use our cover letter examples if you’re still brainstorming what to write. They can inspire you!
For design help, check out our cover letter templates library. We’ve got 15+ preformatted cover letter designs you can use for your document!
To create a great document from scratch, we also feature a complete guide on How to Write a Cover Letter.
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