Customer Success Manager Resume Examples
Exceed your job competition by looking at Customer Success Manager resume examples! Our examples are completely customizable and can show you what information to include in your resume.
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Customer Success Manager resume summary examples
Most hiring managers only do a seven-second scan of your resume. If they don’t see what they’re looking for in your professional summary, they’re probably skipping to the next person.
A professional summary is a two-to-three-sentence paragraph that sells your top achievements as a Customer Success Manager and best qualifications for the job at hand.
Recent grads, career-changers and those without much work experience would be better served by writing an objective statement which mentions your goals for a position and the skills that you do have.
Below, we’ll share examples of Customer Success Manager professional summaries for different job candidates.
Good example:
“A customer success manager with 8+ years of experience in driving customer loyalty and satisfaction. Skilled in identifying customer needs, developing strategies to meet them, and delivering tangible results. Proven track record of improving customer retention by 20% and reducing customer complaints by 30%.”
Why this example passes:
- Feature candidate’s success statistic to grab attention. Numbers add detail about how big the results you deliver are, e.g., test scores, passing rate and more.
- Shows career length, 11 years.
- Mentions employer-desired skills: student motivation and interactive lessons.
Bad example:
“ Highly motivated customer success manager with extensive experience in customer service. Possesses strong communication and problem-solving skills. Seeking to leverage my skills and knowledge to help drive customer satisfaction.”
Why this example fails:
- Doesn’t include any numbers that quantify customer success manager’s performance
- Uses vague descriptions and skills.
- Doesn’t include years of teaching experience.
The fastest way to write your professional summary
The last thing you want is to miss out on a job because you didn’t apply in time. That’s why you should check out our Resume Builder.
It’s automated and offers pre-written content to help you write an excellent professional summary. You can complete your entire resume in 15 minutes!
- 1
Enter the details about the job title you held. The builder comes preloaded with auto-suggested phrasing written by resume experts.
- 2
Then, just pick from these suggested phrases that best frame your experience and customize them to your liking!
- 3
All you have to do is choose the summary phrases that best frame your experience. It’s like having a professional do it for you!
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Customer Success Manager resume work experience examples
One of the most fundamental sections of your resume is the work experience. Including skills and accomplishments in your work experience section relevant to your Customer Success Manager role is critical to writing a good resume. Compare these work experience examples to understand what information to include to make a job-winning resume.
Good example:
Johnson Consulting I Rolling Meadows, IL I 8/2018-current
- Managed customer success initiatives for a global team of over 500 customers, resulting in a 20% increase in customer retention
- Developed customer success strategies to increase customer satisfaction and loyalty, resulting in a 15% increase in customer lifetime value
- Established and maintained strong relationships with customers to ensure their success and satisfaction with our products and services
- Collaborated with cross-functional teams to ensure customer success and satisfaction throughout the customer journey.
Why this example passes:
- Numbers and statistics add detail and quantify the results this customer success manager delivers: 4% improvement and a class size of 20-25.
- Good use of strong words and active language.
- References specialized value cahier provides with “individualized lesson plans.”
Bad example:
Malone Group I Redmond, WA I 4/2022-present
- Answered customer inquiries
- Responded to customer feedback
- Handled customer accounts
- Managed customer relations
Why this example fails:
- Lacks numbers or statistics.
- Describes general tasks, not teaching achievements or career highlights.
- Uses active verbs, but doesn’t focus on results.
Customer Success Manager resume skills examples
Here are 18 sample skills for customer success manager:
- Schedule Management
- Records Management
- Customer Service
- Account Management
- Client Relations
- Strategic Planning
- Business Development
- Customer Needs Assessment
- Team Building
- Customer Relations
- CRM Software
- Revenue Growth
- Customer Account Management
- Account Updates
- Customer Retention
- Customer Relationship Building
- Report Analysis
- Pipeline Development
You should sprinkle skills and abilities throughout your resume. Include them in your professional summary, work experience blurbs and a dedicated skills section.
Examples of additional resume sections
Your Customer Success Manager resume must include five main sections: contact information, professional summary, work experience, skills and education. However, you can continue customizing your resume with additional sections for any other qualifications you possess.
Here are some examples of optional customer success manager resume sections that you could add to provide greater detail:
- Languages
- Certifications
- Software
- Overview
- Photo
- Accomplishments
- References
- Additional skills
Including additional sections that help you convince employers you’re the best fit for the position. However, be selective about what qualifications you include, and eliminate any that don’t respond to the job’s specific requirements.
Examples of resume formats
A resume format refers to how a resume’s parts are organized. There are three resume formats: chronological, functional or combination.
The main difference among them is whether or not they give more visual weight to your work history or to your skills section. The format you should select for your resume is based on your years of work experience as a customer success manager.
How to choose a resume format
0-3
Years of experience
Functional formats
- Focus on skills.
- Best for first-time customer success manager who lack work experience.
- Good for people re-entering workforce.
- May omit dates in the work history section.
Organization:
- Skills listed above work experience.
3-10
Years of experience
Combination formats
- Balance skills and work history.
- Ideal for mid-career customer success manager.
- Suitable for career changers and people seeking promotion.
Organization:
- Skills next to or above work experience.
10+
Years of experience
Chronological formats
- Put the most focus on work history.
- Best for customer success manager with a long, steady career.
- Most popular format.
- Preferred by recruiters.
Organization:
- Work experience listed above skills.
Once you know the best format for you, it’s easy to pick a customer success manager resume template. Templates are preformatted layouts created by design professionals to ensure your resume looks amazing!
Don’t forget your customer success manager cover letter
A cover letter works hand-in-hand with your resume to make a stronger case for why you deserve the job.
Customer Success Manager must prove their attention to detail to hiring managers. Your cover letter is a better place to show your enthusiasm and personality than your resume alone.
A cover letter gives you an entire page to explain a little about yourself and what motivates you to want to be a Customer Success Manager.
Writing a cover letter is much easier with our Cover Letter Builder! It features personalized phrases and text that you can select, add and edit in your cover letter.
You can find additional inspiration for your cover letter’s message with our cover letter examples and find a professional design in our cover letter templates library.
To understand how to write your document from scratch, check out our guide on How to Write a Cover Letter.
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