Customer Service Team Member Resume Examples
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Customer Service Team Member resume summary examples
To make your resume pass the seven seconds recruiters spend eyeing a resume, write an impactful resume opener.
The resume summary consists of a two to three-sentence paragraph introducing yourself to potential employers by featuring your top skills and professional abilities.
Think of it like a business pitch. Your knowledge and experiences are the product you have to sell to the investor, in this case, the employer.
If you have plenty of work experience in your desired field, choose the professional summary approach.
If this is your first time applying for a Customer Service Team Member position, use the objective statement, which allows you to share your skills as they relate to your career goals.
You can compare these two approaches in the examples below to determine which is better for your situation.
Good example:
“Dynamic customer service team member with 5+ years of experience in providing top-notch customer service. Possess excellent communication and problem-solving skills, with a proven track record of increasing customer satisfaction by 20%. Highly organized and detail-oriented, with a passion for delivering outstanding customer service and ensuring customer loyalty.”
Why this example passes:
- Feature candidate’s success statistic to grab attention. Numbers add detail about how big the results you deliver are, e.g., test scores, passing rate and more.
- Shows career length, 11 years.
- Mentions employer-desired skills: student motivation and interactive lessons.
Bad example:
“I am a customer service team member with experience in the field. I have a passion for helping customers and strive to provide excellent service. I have strong communication and problem-solving skills.”
Why this example fails:
- Doesn’t include any numbers that quantify customer service team member’s performance
- Uses vague descriptions and skills.
- Doesn’t include years of teaching experience.
The fastest way to write your professional summary
Showcase your selling points as a Customer Service Team Member with an attention-grabbing professional summary generated by our Resume Builder! It’s an automated tool that will suggest best-use phrases and content-rich sentences you can customize.
- 1
Enter the details about the job title you held. The builder comes preloaded with auto-suggested phrasing written by resume experts.
- 2
Then, just pick from these suggested phrases that best frame your experience and customize them to your liking!
- 3
All you have to do is choose the summary phrases that best frame your experience. It’s like having a professional do it for you!
Our Builder is the quickest and easiest tool for writing a stellar Customer Service Team Member resume. However, you can also dive deeper with our professional resume-writing services. Take advantage of all the tools LiveCareer offers and start landing interviews!
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Customer Service Team Member resume work experience examples
One of the most important sections in any resume is the work experience. Writing a work experience section that demonstrates you have what it takes to thrive in the job is crucial to writing a good resume. Recruiters want to see your unique achievements, so leave the generic job duties out. Use the following examples to understand better how to write this section.
Good example:
Johnson Consulting I Rolling Meadows, IL I 8/2018-current
- Provided outstanding customer service to over 200 customers daily, resolving inquiries and complaints quickly and efficiently
- Collaborated with team members to ensure customer satisfaction and successful completion of projects
- Developed and implemented customer service training programs for new employees
- Consistently exceeded customer service goals and standards set by management.
Why this example passes:
- Numbers and statistics add detail and quantify the results this customer service team member delivers: 4% improvement and a class size of 20-25.
- Good use of strong words and active language.
- References specialized value cahier provides with “individualized lesson plans.”
Bad example:
Malone Group I Redmond, WA I 4/2022-present
- Answered customer inquiries via phone and email
- Assisted customers with product selection
- Responded to customer complaints
- Handled customer service inquiries
Why this example fails:
- Lacks numbers or statistics.
- Describes general tasks, not teaching achievements or career highlights.
- Uses active verbs, but doesn’t focus on results.
Customer Service Team Member resume skills examples
Here are 15 sample skills for customer service team member:
- POS System Operation
- Customer Service
- Payment Processing
- Process Improvement
- Customer Complaint Resolution
- Cash Handling
- Customer Account Management
- Issue Research
- Service Documentation
- Account updating
- Management collaboration
- Inquiry management
- Inter-departmental collaboration
- CSR support
- Customer inquiries
You should sprinkle skills and abilities throughout your resume. Include them in your professional summary, work experience blurbs and a dedicated skills section.
Examples of additional resume sections
Your resume must include the five main sections: contact information, professional summary, work experience, skills and education. However, you can also add different sections to show off more achievements.
Here are some examples of optional customer service team member resume sections that you could add to provide greater detail:
- References
- Certifications
- Accomplishments
- Additional skills
- Additional information
- Languages
- Hobbies
- Professional skills
Extra sections help you accurately showcase all the qualifications that make you an excellent Customer Service Team Member. Nevertheless, stuffing your resume with irrelevant details will diminish the impact of your relevant experiences.
Examples of resume formats
You can use one of three established layouts to organize your resume sections, also called resume formats. The three resume formats are chronological, functional and combination.
The main difference among them is whether or not they give more visual weight to your work history or to your skills section. The format you should select for your resume is based on your years of work experience as a customer service team member.
How to choose a resume format
0-3
Years of experience
Functional formats
- Focus on skills.
- Best for first-time customer service team member who lack work experience.
- Good for people re-entering workforce.
- May omit dates in the work history section.
Organization:
- Skills listed above work experience.
3-10
Years of experience
Combination formats
- Balance skills and work history.
- Ideal for mid-career customer service team member.
- Suitable for career changers and people seeking promotion.
Organization:
- Skills next to or above work experience.
10+
Years of experience
Chronological formats
- Put the most focus on work history.
- Best for customer service team member with a long, steady career.
- Most popular format.
- Preferred by recruiters.
Organization:
- Work experience listed above skills.
Once you know the best format for you, it’s easy to pick a customer service team member resume template. Templates are preformatted layouts created by design professionals to ensure your resume looks amazing!
Don’t forget your customer service team member cover letter
A cover letter works hand-in-hand with your resume to make a stronger case for why you deserve the job.
You can use a cover letter to share even more professional accomplishments as a Customer Service Team Member and stand out as the ideal candidate for the restaurant team member position.
A cover letter is a companion to your resume where you can provide more context to those resume achievements.
Additionally, a great way to connect with employers is by using the cover letter to tell your unique story about where you are in your career and where you envision going.
If it seems like a lot of writing, worry not because our Cover Letter Builder will help you create a personalized cover letter in minutes!
Get inspired with expertly written content with our cover letter examples, and find the ideal design in our cover letter templates library.
To get all the details on writing an impressive cover letter, check out our cover letter writing guide for 2023.
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