Customer Service Team Leader Resume Examples

Exceptionally professional and sympathetic Early Intervention Specialist with a superb record of excellent client service. Fully knowledgeable in all aspects of normal and abnormal child psychology. Strong proponent of engaged and personal treatment options involving family and teachers as required.

• Considerable experience counseling and coordinating with young children and parents
• Excellent expertise in normal child development
• Superior understanding of particular and unique needs of young children
• Strong empathy and listening abilities
• Outstanding skills in collaborating with teachers and school administrators
• High written and oral communication skills

• Performed educational in-home services visits to client families on a weekly or bi-weekly basis as needed.
• Designed language activities and oversaw program assessments.
• Informed parents of one-on-one child meeting results.
• Collaborated on child’s progress with teachers as needed.
• Completed client and program paperwork fully and accurately.

• Provided referral and case management services.
• Performed initial client assessments and completed related paperwork.
• Supervised long- and short-term parent education programs.
• Coordinated with educators as required on a case-by-case basis.
• Informed parents of local and state medical and safety standards as applicable.