Customer Service Representative Agent Resume Examples
Exceed your job competition by looking at Customer Service Representative Agent resume examples! Our examples are completely customizable and can show you what information to include in your resume.
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Customer Service Representative Agent resume summary examples
To make your resume pass the seven seconds recruiters spend eyeing a resume, write an impactful resume opener.
The resume summary consists of a two to three-sentence paragraph introducing yourself to potential employers by featuring your top skills and professional abilities.
Think of it like a business pitch. Your knowledge and experiences are the product you have to sell to the investor, in this case, the employer.
If you have plenty of work experience in your desired field, choose the professional summary approach.
If this is your first time applying for a Customer Service Representative Agent position, use the objective statement, which allows you to share your skills as they relate to your career goals.
You can compare these two approaches in the examples below to determine which is better for your situation.
Good example:
“ Experienced Customer Service Representative Agent with 5+ years of experience in providing customer service excellence. Proven track record of resolving customer issues quickly and efficiently, resulting in a 95% customer satisfaction rating. Skilled in communication, problem-solving, and time management, with a passion for delivering exceptional customer service.”
Why this example passes:
- Feature candidate’s success statistic to grab attention. Numbers add detail about how big the results you deliver are, e.g., test scores, passing rate and more.
- Shows career length, 11 years.
- Mentions employer-desired skills: student motivation and interactive lessons.
Bad example:
“I am a customer service representative with experience in the field. I am passionate about helping customers and providing a positive experience. I am a hardworking individual with great communication skills.”
Why this example fails:
- Doesn’t include any numbers that quantify customer service representative agent’s performance
- Uses vague descriptions and skills.
- Doesn’t include years of teaching experience.
The fastest way to write your professional summary
Impress employers by featuring must-have skills for a Customer Service Representative Agent and achievements that make you an irresistible employee. Find the best content suggestions for your professional summary in our Resume Builder that will wow recruiters.
- 1
Enter the details about the job title you held. The builder comes preloaded with auto-suggested phrasing written by resume experts.
- 2
Then, just pick from these suggested phrases that best frame your experience and customize them to your liking!
- 3
All you have to do is choose the summary phrases that best frame your experience. It’s like having a professional do it for you!
You can take advantage of the expert-written phrases you’ll find in our Resume Builder or go the extra mile and use our professional resume-writing services. LiveCareer offers many options for all applicants wanting an effective resume that lands jobs!
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Customer Service Representative Agent resume work experience examples
The most crucial part of a Customer Service Representative Agent resume is the work experience section. You’ll need to share a list of your previous roles, unique skills and the specific tasks you accomplished in each one if you want to write a good resume. The following examples will show you what to do and what to avoid when writing your resume’s work experience.
Good example:
Johnson Consulting I Rolling Meadows, IL I 8/2018-current
- Handled customer inquiries with a high degree of professionalism and accuracy
- Assisted customers with their needs in a timely and efficient manner
- Resolved customer complaints and escalated complex issues to the appropriate department
- Monitored customer feedback and developed strategies to improve customer service experience.
Why this example passes:
- Numbers and statistics add detail and quantify the results this customer service representative agent delivers: 4% improvement and a class size of 20-25.
- Good use of strong words and active language.
- References specialized value cahier provides with “individualized lesson plans.”
Bad example:
Malone Group I Redmond, WA I 4/2022-present
- Answered customer inquiries
- Responded to customer complaints
- Handled customer requests
- Processed customer orders
Why this example fails:
- Lacks numbers or statistics.
- Describes general tasks, not teaching achievements or career highlights.
- Uses active verbs, but doesn’t focus on results.
Customer Service Representative Agent resume skills examples
Here are 18 sample skills for customer service representative agent:
- Research
- Problem Resolution
- Conflict Resolution
- Scheduling
- Data Entry
- Paperwork Processing
- Quality Control
- Customer Service
- Account Management
- Route Management
- Delivery Scheduling
- Client Relations
- Administrative Support
- Lead Generation
- Report Preparation
- Clerical Support
- Appointment Scheduling
- Product Promotion
You should sprinkle skills and abilities throughout your resume. Include them in your professional summary, work experience blurbs and a dedicated skills section.
Examples of additional resume sections
Your Customer Service Representative Agent resume must include the following: contact information, resume summary, work experience, skills and education. These are the five main resume sections; however, you can customize your resume with additional sections.
Here are some examples of optional customer service representative agent resume sections that you could add to provide greater detail:
- Languages
- References
- Certifications
- Additional skills
- Interests
- Overview
- Software
- Accomplishments
Only include extra sections if they provide real value to your resume. Your resume should be brief and concise rather than long and redundant.
Examples of resume formats
A resume format refers to how a resume’s parts are organized. There are three resume formats: chronological, functional or combination.
The main difference among them is whether or not they give more visual weight to your work history or to your skills section. The format you should select for your resume is based on your years of work experience as a customer service representative agent.
How to choose a resume format
0-3
Years of experience
Functional formats
- Focus on skills.
- Best for first-time customer service representative agent who lack work experience.
- Good for people re-entering workforce.
- May omit dates in the work history section.
Organization:
- Skills listed above work experience.
3-10
Years of experience
Combination formats
- Balance skills and work history.
- Ideal for mid-career customer service representative agent.
- Suitable for career changers and people seeking promotion.
Organization:
- Skills next to or above work experience.
10+
Years of experience
Chronological formats
- Put the most focus on work history.
- Best for customer service representative agent with a long, steady career.
- Most popular format.
- Preferred by recruiters.
Organization:
- Work experience listed above skills.
Once you know the best format for you, it’s easy to pick a customer service representative agent resume template. Templates are preformatted layouts created by design professionals to ensure your resume looks amazing!
Don’t forget your customer service representative agent cover letter
A cover letter works hand-in-hand with your resume to make a stronger case for why you deserve the job.
We always recommend submitting a cover letter with your resume because it’s a great way to increase your chances of getting hired.
Cover letters are a supplemental document to your resume that allows you to do many things, such as provide more context on your work experience or the achievements listed on your resume. You can share your career story and how you envision progressing. And you can even add more accomplishments you couldn’t fit on your resume!
Writing a full-page cover letter also shows your critical thinking, attention to detail and communication skills. Sure, it’s extra work, but it pays off, primarily if you use our Cover Letter Builder.
Our Builder will create a completely personalized cover letter from the information on your resume or write it from scratch considering your job title and years of experience. You’ll be done in 15 minutes or less!
If you want more examples of what to include in your cover letter, you can browse all cover letter examples available.
Don’t forget to tie it all together in a stylish yet professional design, which you can find in our cover letter templates library.
Finally, check out our blog article on How to Write a Cover Letter for a deep dive into cover letters.
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