Customer Service Assistant Resume Samples
Exceed your job competition by looking at Customer Service Assistant resume examples! Our examples are completely customizable and can show you what information to include in your resume.
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TABLE OF CONTENTS
Customer Service Assistant resume
summary examples
Did you know a recruiter spends an average of seven seconds scanning your resume?
You’ll have to grab their attention quickly when your resume lands in their hands, and the best way to do that is with a resume summary.
This resume introduction consists of two to three sentences summarizing the skills, qualifications and experiences that best show you’re perfect for the job.
Experienced applicants should opt for the professional summary. However, if you’re an inexperienced candidate applying for an entry-level position, you will benefit more from an objective statement.
You can list your most job-relevant skills with a resume objective and explain how they’ll help you achieve your professional goals.
Check out the following examples to determine which approach is right for you.
Good example:
“ Experienced customer service assistant with over 5 years of experience in providing excellent customer service and problem-solving. Proven ability to resolve customer inquiries quickly and efficiently, with a focus on customer satisfaction. Adept at developing and maintaining positive relationships with customers and colleagues, as well as leveraging strong communication and interpersonal skills to drive customer loyalty.”
Why this example passes:
- Feature candidate’s success statistic to grab attention. Numbers add detail about how big the results you deliver are, e.g., test scores, passing rate and more.
- Shows career length, 11 years.
- Mentions employer-desired skills: student motivation and interactive lessons.
Bad example:
“ Experienced customer service assistant with a passion for helping people. Skilled in problem solving and multitasking. Committed to providing excellent customer service.”
Why this example fails:
- Doesn’t include any numbers that quantify customer service assistant’s performance
- Uses vague descriptions and skills.
- Doesn’t include years of teaching experience.
The fastest way to write your
professional summary
Impress employers by featuring must-have skills for a Customer Service Assistant and achievements that make you an irresistible employee. Find the best content suggestions for your professional summary in our Resume Builder that will wow recruiters.
- 1
Enter the details about the job title you held. The builder comes preloaded with auto-suggested phrasing written by resume experts.
- 2
Then, just pick from these suggested phrases that best frame your experience and customize them to your liking!
- 3
All you have to do is choose the summary phrases that best frame your experience. It’s like having a professional do it for you!
You can take advantage of the expert-written phrases you’ll find in our Resume Builder or go the extra mile and use our professional resume-writing services. LiveCareer offers many options for all applicants wanting an effective resume that lands jobs!
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Customer Service Assistant resume work
experience examples
The most crucial part of a Customer Service Assistant resume is the work experience section. You’ll need to share a list of your previous roles, unique skills and the specific tasks you accomplished in each one if you want to write a good resume. The following examples will show you what to do and what to avoid when writing your resume’s work experience.
Good example:
Rolling Meadows Middle School I Rolling Meadows, IL I 8/2018-current
- Assisted customers with product inquiries and orders, providing accurate information and advice
- Processed payments and refunds, managing financial transactions with accuracy and efficiency
- Resolved customer complaints and inquiries in a timely and professional manner
- Built strong relationships with customers, ensuring a positive experience and satisfaction.
Why this example passes:
- Numbers and statistics add detail and quantify the results this customer service assistant delivers: 4% improvement and a class size of 20-25.
- Good use of strong words and active language.
- References specialized value cahier provides with “individualized lesson plans.”
Bad example:
Emily Dickinson Elementary I Redmond, WA I 4/2022-present
- Answered customer inquiries
- Assisted customers with purchases
- Helped customers with returns
- Processed customer orders
Why this example fails:
- Lacks numbers or statistics.
- Describes general tasks, not teaching achievements or career highlights.
- Uses active verbs, but doesn’t focus on results.
Customer Service Assistant resume skills examples
Here are 18 sample skills for customer service assistant:
- Data Entry
- Account Management
- Payment Processing
- Clerical Support
- Product Promotion
- Cash Handling
- Call Center Operations
- Technical Support
- Refund Processing
- Quality Assurance Controls
- Customer Consultation
- Documentation And Reporting
- Till counting
- Complaint resolution
- Training and development
- Request management
- File coordination
- Inbound and outbound calling
You should sprinkle skills and abilities throughout your resume. Include them in your professional summary, work experience blurbs and a dedicated skills section.
Examples of additional resume sections
Your Customer Service Assistant resume must include the following: contact information, resume summary, work experience, skills and education. These are the five main resume sections; however, you can customize your resume with additional sections.
Here are some examples of optional customer service assistant resume sections that you could add to provide greater detail:
- Languages
- Core qualifications
- Additional information
- Certifications
- Accomplishments
- References
- Interests
- Additional skills
Including additional sections that help you convince employers you’re the best fit for the position. However, be selective about what qualifications you include, and eliminate any that don’t respond to the job’s specific requirements.
Examples of resume formats
You can use one of three established layouts to organize your resume sections, also called resume formats. The three resume formats are chronological, functional and combination.
The main difference among them is whether or not they give more visual weight to your work history or to your skills section. The format you should select for your resume is based on your years of work experience as a customer service assistant.
How to choose a resume format
0-3
Years of experience
Functional formats
- Focus on skills.
- Best for first-time customer service assistant who lack work experience.
- Good for people re-entering workforce.
- May omit dates in the work history section.
Organization:
- Skills listed above work experience.
3-10
Years of experience
Combination formats
- Balance skills and work history.
- Ideal for mid-career customer service assistant.
- Suitable for career changers and people seeking promotion.
Organization:
- Skills next to or above work experience.
10+
Years of experience
Chronological formats
- Put the most focus on work history.
- Best for customer service assistant with a long, steady career.
- Most popular format.
- Preferred by recruiters.
Organization:
- Work experience listed above skills.
Once you know the best format for you, it’s easy to pick a customer service assistant resume template. Templates are preformatted layouts created by design professionals to ensure your resume looks amazing!
Don’t forget your customer service assistant cover letter
A cover letter works hand-in-hand with your resume to make a stronger case for why you deserve the job.
Customer Service Assistant must prove their attention to detail to hiring managers. Your cover letter is a better place to show your enthusiasm and personality than your resume alone.
A cover letter gives you an entire page to explain a little about yourself and what motivates you to want to be a Customer Service Assistant.
Writing a cover letter is much easier with our Cover Letter Builder! It features personalized phrases and text that you can select, add and edit in your cover letter.
You can find additional inspiration for your cover letter’s message with our cover letter examples and find a professional design in our cover letter templates library.
To understand how to write your document from scratch, check out our guide on How to Write a Cover Letter.
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