Customer Representative Resume Examples
Exceed your job competition by looking at Customer Representative resume examples! Our examples are completely customizable and can show you what information to include in your resume.
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Customer Representative resume summary examples
The resume summary is one of the first sections a recruiter will look at during their initial seven-second scan of your resume.
You want to quickly capture a recruiter’s attention by showcasing your top skills and qualifications in a concise two-to-three-sentence paragraph.
If you’re an experienced job seeker, you should opt for the professional summary, which focuses on how you meet the employer’s requirements.
Candidates with little to no work experience should choose the objective statement, which allows them to share their career goals and the skills that will help achieve them.
Below, we’ll share examples of professional summaries and resume objectives for the Customer Representative role so you can better understand them.
Good example:
“ I am an experienced customer representative with 5+ years of experience providing excellent customer service and resolving customer issues. I have a proven track record of exceeding customer satisfaction goals, reducing customer complaints by 30%, and increasing customer loyalty by 25%. I possess excellent communication and problem-solving skills, as well as a strong aptitude for customer service and water efficiency.”
Why this example passes:
- Feature candidate’s success statistic to grab attention. Numbers add detail about how big the results you deliver are, e.g., test scores, passing rate and more.
- Shows career length, 11 years.
- Mentions employer-desired skills: student motivation and interactive lessons.
Bad example:
“ Highly motivated individual with a passion for customer service. Experienced in providing excellent customer service in a fast-paced environment. Possesses strong communication and problem-solving skills.”
Why this example fails:
- Doesn’t include any numbers that quantify customer representative’s performance
- Uses vague descriptions and skills.
- Doesn’t include years of teaching experience.
The fastest way to write your professional summary
If you want an edge writing to help write your professional summary, check out our Resume Builder. It features pre-written content for Customer Representative roles that you can select from, personalize and use!
- 1
Enter the details about the job title you held. The builder comes preloaded with auto-suggested phrasing written by resume experts.
- 2
Then, just pick from these suggested phrases that best frame your experience and customize them to your liking!
- 3
All you have to do is choose the summary phrases that best frame your experience. It’s like having a professional do it for you!
You can take advantage of the expert-written phrases you’ll find in our Resume Builder or go the extra mile and use our professional resume-writing services. LiveCareer offers many options for all applicants wanting an effective resume that lands jobs!
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Customer Representative resume work experience examples
A big part of your resume’s content will live in your work experience, so you’ve got to put in the extra effort to make it stand out. This section should feature achievements that show recruiters you have what they’re looking for if you want to write a good resume.
Good example:
Johnson Consulting I Rolling Meadows, IL I 8/2018-current
- Provided excellent customer service to over 500 customers daily, ensuring satisfaction and resolving any issues in a timely manner
- Developed customer relationships by providing accurate information and product knowledge to customers
- Assisted customers with product selection and purchase decisions, resulting in a 20% increase in sales
- Monitored customer feedback and provided timely responses to inquiries and complaints.
Why this example passes:
- Numbers and statistics add detail and quantify the results this customer representative delivers: 4% improvement and a class size of 20-25.
- Good use of strong words and active language.
- References specialized value cahier provides with “individualized lesson plans.”
Bad example:
Malone Group I Redmond, WA I 4/2022-present
- Answered customer inquiries
- Processed customer orders
- Assisted customers with product selection
- Resolved customer complaints
Why this example fails:
- Lacks numbers or statistics.
- Describes general tasks, not teaching achievements or career highlights.
- Uses active verbs, but doesn’t focus on results.
Customer Representative resume skills examples
Here are 9 sample skills for customer representative:
- Quality Assurance
- Payment Processing
- Report Generation
- Data Management
- Customer service excellence
- Till counting
- Organization and recordkeeping
- Shipping and receiving understanding
- Inbound call answering
You should sprinkle skills and abilities throughout your resume. Include them in your professional summary, work experience blurbs and a dedicated skills section.
Examples of additional resume sections
Your Customer Representative resume must include your contact information, professional summary, work experience, skills and education. You can further customize your resume with extra sections to showcase other qualifications.
Here are some examples of optional customer representative resume sections that you could add to provide greater detail:
- References
- Additional skills
- Languages
- Professional skills
- Soft skills
- Additional information
- Certifications
- Software
Extra sections help you accurately showcase all the qualifications that make you an excellent Customer Representative. Nevertheless, stuffing your resume with irrelevant details will diminish the impact of your relevant experiences.
Examples of resume formats
You can use one of three established layouts to organize your resume sections, also called resume formats. The three resume formats are chronological, functional and combination.
The main difference among them is whether or not they give more visual weight to your work history or to your skills section. The format you should select for your resume is based on your years of work experience as a customer representative.
How to choose a resume format
0-3
Years of experience
Functional formats
- Focus on skills.
- Best for first-time customer representative who lack work experience.
- Good for people re-entering workforce.
- May omit dates in the work history section.
Organization:
- Skills listed above work experience.
3-10
Years of experience
Combination formats
- Balance skills and work history.
- Ideal for mid-career customer representative.
- Suitable for career changers and people seeking promotion.
Organization:
- Skills next to or above work experience.
10+
Years of experience
Chronological formats
- Put the most focus on work history.
- Best for customer representative with a long, steady career.
- Most popular format.
- Preferred by recruiters.
Organization:
- Work experience listed above skills.
Once you know the best format for you, it’s easy to pick a customer representative resume template. Templates are preformatted layouts created by design professionals to ensure your resume looks amazing!
Don’t forget your customer representative cover letter
A cover letter works hand-in-hand with your resume to make a stronger case for why you deserve the job.
Good communication skills are necessary for anyone applying to an Customer Representative role. That’s why you’ve got to ensure your cover letter is strong!
Your cover letter should explain how you heard about the role and why it appeals to you. It should do more than repeat the details of your resume; it should bring them to life with a story.
If you want help in that challenge, check out our Cover Letter Builder! It’s a fully automated tool that will walk you through the writing process step-by-step and even suggest text you can use!
Otherwise, use our cover letter examples if you’re still brainstorming what to write. They can inspire you!
For design help, check out our cover letter templates library. We’ve got 15+ preformatted cover letter designs you can use for your document!
To create a great document from scratch, we also feature a complete guide on How to Write a Cover Letter.
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