Customer Relationship Manager Resume Examples
Land your desired job with help from our Customer Relationship Manager resume examples! We’ve got high-quality samples, plus tips for organizing and writing each resume section.
:
Average time to create a resume with LiveCareer!
1/6
As seen in:
TABLE OF CONTENTS
Customer Relationship Manager resume summary examples
To make your resume pass the seven seconds recruiters spend eyeing a resume, write an impactful resume opener.
The resume summary consists of a two to three-sentence paragraph introducing yourself to potential employers by featuring your top skills and professional abilities.
Think of it like a business pitch. Your knowledge and experiences are the product you have to sell to the investor, in this case, the employer.
If you have plenty of work experience in your desired field, choose the professional summary approach.
If this is your first time applying for a Customer Relationship Manager position, use the objective statement, which allows you to share your skills as they relate to your career goals.
You can compare these two approaches in the examples below to determine which is better for your situation.
Good example:
“ A highly experienced Customer Relationship Manager with 10+ years of experience in managing customer relations, resolving customer issues, and improving customer satisfaction. Skilled in leveraging CRM software to increase customer engagement and retention, while improving operational efficiency. Proven track record of developing and executing strategies to drive customer loyalty and increase customer lifetime value.”
Why this example passes:
- Feature candidate’s success statistic to grab attention. Numbers add detail about how big the results you deliver are, e.g., test scores, passing rate and more.
- Shows career length, 11 years.
- Mentions employer-desired skills: student motivation and interactive lessons.
Bad example:
“ Highly motivated customer service professional with excellent communication skills. Passionate about providing outstanding customer service and developing strong relationships with customers. Experienced in problem solving and resolving customer issues.”
Why this example fails:
- Doesn’t include any numbers that quantify customer relationship manager’s performance
- Uses vague descriptions and skills.
- Doesn’t include years of teaching experience.
The fastest way to write your professional summary
The last thing you want is to miss out on a job because you didn’t apply in time. That’s why you should check out our Resume Builder.
It’s automated and offers pre-written content to help you write an excellent professional summary. You can complete your entire resume in 15 minutes!
- 1
Enter the details about the job title you held. The builder comes preloaded with auto-suggested phrasing written by resume experts.
- 2
Then, just pick from these suggested phrases that best frame your experience and customize them to your liking!
- 3
All you have to do is choose the summary phrases that best frame your experience. It’s like having a professional do it for you!
Our Resume Builder is an ideal solution to all your resume-writing needs, but did you know that LiveCareer also offers professional resume-writing services? Take advantage of all the tools we have at your disposal and land your dream Customer Relationship Manager job!
The reviews are in!
See what they're saying about us on Trustpilot.
Customer Relationship Manager resume work experience examples
One of the most fundamental sections of your resume is the work experience. Including skills and accomplishments in your work experience section relevant to your Customer Relationship Manager role is critical to writing a good resume. Compare these work experience examples to understand what information to include to make a job-winning resume.
Good example:
Johnson Consulting I Rolling Meadows, IL I 8/2018-current
- Successfully developed and implemented customer service policies and procedures, resulting in a 20% increase in customer satisfaction ratings
- Led a team of 8 customer service representatives, providing guidance and support to ensure customer inquiries were handled in a timely and efficient manner
- Managed customer accounts, ensuring accurate and up-to-date records were maintained and all customer requests were fulfilled
- Collaborated with marketing and sales teams to identify and address customer needs,
Why this example passes:
- Numbers and statistics add detail and quantify the results this customer relationship manager delivers: 4% improvement and a class size of 20-25.
- Good use of strong words and active language.
- References specialized value cahier provides with “individualized lesson plans.”
Bad example:
Malone Group I Redmond, WA I 4/2022-present
- Answered customer inquiries
- Managed customer accounts
- Resolved customer complaints
- Handled customer service issues
Why this example fails:
- Lacks numbers or statistics.
- Describes general tasks, not teaching achievements or career highlights.
- Uses active verbs, but doesn’t focus on results.
Customer Relationship Manager resume skills examples
Here are 10 sample skills for customer relationship manager:
- Schedule Management
- Account Management
- Team Building
- Customer Relations
- Account Updates
- Training and mentoring
- Research and due diligence
- Inter-department collaboration
- Training programs
- Sales proficiency
You should sprinkle skills and abilities throughout your resume. Include them in your professional summary, work experience blurbs and a dedicated skills section.
Examples of additional resume sections
Your Customer Relationship Manager resume must include five main sections: contact information, professional summary, work experience, skills and education. However, you can continue customizing your resume with additional sections for any other qualifications you possess.
Here are some examples of optional customer relationship manager resume sections that you could add to provide greater detail:
- Languages
- Certifications
- Accomplishments
- Interests
- Core qualifications
- References
- Software
- Additional information
Extra sections help you accurately showcase all the qualifications that make you an excellent Customer Relationship Manager. Nevertheless, stuffing your resume with irrelevant details will diminish the impact of your relevant experiences.
Examples of resume formats
The way you order a resume is called a resume format. There are three main resume formats: chronological, functional and combination. Here are examples of each:
The main difference among them is whether or not they give more visual weight to your work history or to your skills section. The format you should select for your resume is based on your years of work experience as a customer relationship manager.
How to choose a resume format
0-3
Years of experience
Functional formats
- Focus on skills.
- Best for first-time customer relationship manager who lack work experience.
- Good for people re-entering workforce.
- May omit dates in the work history section.
Organization:
- Skills listed above work experience.
3-10
Years of experience
Combination formats
- Balance skills and work history.
- Ideal for mid-career customer relationship manager.
- Suitable for career changers and people seeking promotion.
Organization:
- Skills next to or above work experience.
10+
Years of experience
Chronological formats
- Put the most focus on work history.
- Best for customer relationship manager with a long, steady career.
- Most popular format.
- Preferred by recruiters.
Organization:
- Work experience listed above skills.
Once you know the best format for you, it’s easy to pick a customer relationship manager resume template. Templates are preformatted layouts created by design professionals to ensure your resume looks amazing!
Don’t forget your customer relationship manager cover letter
A cover letter works hand-in-hand with your resume to make a stronger case for why you deserve the job.
We always recommend submitting a cover letter with your resume because it’s a great way to increase your chances of getting hired.
Cover letters are a supplemental document to your resume that allows you to do many things, such as provide more context on your work experience or the achievements listed on your resume. You can share your career story and how you envision progressing. And you can even add more accomplishments you couldn’t fit on your resume!
Writing a full-page cover letter also shows your critical thinking, attention to detail and communication skills. Sure, it’s extra work, but it pays off, primarily if you use our Cover Letter Builder.
Our Builder will create a completely personalized cover letter from the information on your resume or write it from scratch considering your job title and years of experience. You’ll be done in 15 minutes or less!
If you want more examples of what to include in your cover letter, you can browse all cover letter examples available.
Don’t forget to tie it all together in a stylish yet professional design, which you can find in our cover letter templates library.
Finally, check out our blog article on How to Write a Cover Letter for a deep dive into cover letters.
Similar resume examples
Want to see more resume examples for jobs related to customer relationship manager?
More Customer Relationship Manager resume examples
Follow 
Read more stories by LiveCareer Staff Writer
As seen in*
*The names and logos of the companies referred to in this page are all trademarks of their respective holders. Unless specifically stated otherwise, such references are not intended to imply any affiliation or association with LiveCareer.