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Breanna Wallace
City, State, Zip Code
Home: 000-000-0000 | Cell: 000-000-0000
email@email.com
Professional Summary
Ready to use background as CRM counsel and consultant to prepare implement and fortify customer databases. With the capacity to develop strong and loyal relationships with colleagues and customers will use advanced skills in a range of CRM tools and resources to fit both needs and budgets.
Core Qualifications
- Strong background in Linux SQL Javascript SAML/XACML JavaScript SAP Microsoft Office ABAP Visio Project C C++ XHTML Visual Basic MySQL Oracle MS Access
- Adept at analyzing current protocols and procedures and finding effective and cost saving system implementation to enhance productivity
- Strong leadership skills building and guiding teams through development and maintenance of database systems
- Microsoft Certified Application Developer
Experience
CRM Administrator
3/1/2009 – Present
Company Name
City, State
- Supported marketing and sales lead generation reporting account management and conversion tools
- Designed and installed proprietary CRM technologies for effective product marketing and enhance communications with customers
- Trained and monitored users and IT in use of the new systems
- Worked with department heads at headquarters and satellites identifying specifications and needs of CRM finding the best ways to coordinate activity proficiently
- Prepared daily and weekly reports detailing proceedings of projects and where adjustments may be needed
- Coordinated efforts to see that existing customer learn of new schemes launched products and new features
- Provided documentation to address marketing failures and successes and the factors that impacted on both
- Managed analysis sessions concerning life cycles
Education
Master of Science – Computer Science
000-000-0000
University Name
City, State
Bachelor of Science – Computer Engineering
000-000-0000
University Name
City, State
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