Customer Care Agent Resume Examples
Land your desired job with help from our Customer Care Agent resume examples! We’ve got high-quality samples, plus tips for organizing and writing each resume section.
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Customer Care Agent resume summary examples
Did you know a recruiter spends an average of seven seconds scanning your resume?
You’ll have to grab their attention quickly when your resume lands in their hands, and the best way to do that is with a resume summary.
This resume introduction consists of two to three sentences summarizing the skills, qualifications and experiences that best show you’re perfect for the job.
Experienced applicants should opt for the professional summary. However, if you’re an inexperienced candidate applying for an entry-level position, you will benefit more from an objective statement.
You can list your most job-relevant skills with a resume objective and explain how they’ll help you achieve your professional goals.
Check out the following examples to determine which approach is right for you.
Good example:
“I am an experienced customer care agent with a proven track record of providing exceptional customer service. I have a strong aptitude for resolving customer inquiries quickly and efficiently, while ensuring a high level of customer satisfaction. I have successfully implemented water efficiency initiatives that have resulted in cost savings for the company.”
Why this example passes:
- Feature candidate’s success statistic to grab attention. Numbers add detail about how big the results you deliver are, e.g., test scores, passing rate and more.
- Shows career length, 11 years.
- Mentions employer-desired skills: student motivation and interactive lessons.
Bad example:
“ I am a customer care agent with experience in providing customer service. I have great communication skills and I am a team player. I am passionate about helping customers and providing them with the best service possible.”
Why this example fails:
- Doesn’t include any numbers that quantify customer care agent’s performance
- Uses vague descriptions and skills.
- Doesn’t include years of teaching experience.
The fastest way to write your professional summary
Impress employers by featuring must-have skills for a Customer Care Agent and achievements that make you an irresistible employee. Find the best content suggestions for your professional summary in our Resume Builder that will wow recruiters.
- 1
Enter the details about the job title you held. The builder comes preloaded with auto-suggested phrasing written by resume experts.
- 2
Then, just pick from these suggested phrases that best frame your experience and customize them to your liking!
- 3
All you have to do is choose the summary phrases that best frame your experience. It’s like having a professional do it for you!
You can take advantage of the expert-written phrases you’ll find in our Resume Builder or go the extra mile and use our professional resume-writing services. LiveCareer offers many options for all applicants wanting an effective resume that lands jobs!
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Customer Care Agent resume work experience examples
The most crucial part of a Customer Care Agent resume is the work experience section. You’ll need to share a list of your previous roles, unique skills and the specific tasks you accomplished in each one if you want to write a good resume. The following examples will show you what to do and what to avoid when writing your resume’s work experience.
Good example:
Johnson Consulting I Rolling Meadows, IL I 8/2018-current
- Handled customer inquiries, complaints, and requests with accuracy and efficiency
- Demonstrated strong communication and problem-solving skills to ensure customer satisfaction
- Developed and maintained positive relationships with customers to increase loyalty and retention
- Responded to customer inquiries via phone, email, and live chat in a timely manner.
Why this example passes:
- Numbers and statistics add detail and quantify the results this customer care agent delivers: 4% improvement and a class size of 20-25.
- Good use of strong words and active language.
- References specialized value cahier provides with “individualized lesson plans.”
Bad example:
Malone Group I Redmond, WA I 4/2022-present
- Answered customer inquiries
- Assisted customers with their orders
- Responded to customer emails
- Handled customer complaints.
Why this example fails:
- Lacks numbers or statistics.
- Describes general tasks, not teaching achievements or career highlights.
- Uses active verbs, but doesn’t focus on results.
Customer Care Agent resume skills examples
Here are 6 sample skills for customer care agent:
- Customer Service
- Communication
- Microsoft Office
- Teamwork
- Problem-solving
- Time Management
You should sprinkle skills and abilities throughout your resume. Include them in your professional summary, work experience blurbs and a dedicated skills section.
Examples of additional resume sections
Your Customer Care Agent resume must include the following: contact information, resume summary, work experience, skills and education. These are the five main resume sections; however, you can customize your resume with additional sections.
Here are some examples of optional customer care agent resume sections that you could add to provide greater detail:
- Languages
- References
- Additional skills
- Certifications
- Interests
- Accomplishments
- Software
- Professional skills
Only include additional sections that feature valuable information for your desired Customer Care Agent job. If the information you want to add is irrelevant to the job, save that space for more relevant information.
Examples of resume formats
The way you order a resume is called a resume format. There are three main resume formats: chronological, functional and combination. Here are examples of each:
The main difference among them is whether or not they give more visual weight to your work history or to your skills section. The format you should select for your resume is based on your years of work experience as a customer care agent.
How to choose a resume format
0-3
Years of experience
Functional formats
- Focus on skills.
- Best for first-time customer care agent who lack work experience.
- Good for people re-entering workforce.
- May omit dates in the work history section.
Organization:
- Skills listed above work experience.
3-10
Years of experience
Combination formats
- Balance skills and work history.
- Ideal for mid-career customer care agent.
- Suitable for career changers and people seeking promotion.
Organization:
- Skills next to or above work experience.
10+
Years of experience
Chronological formats
- Put the most focus on work history.
- Best for customer care agent with a long, steady career.
- Most popular format.
- Preferred by recruiters.
Organization:
- Work experience listed above skills.
Once you know the best format for you, it’s easy to pick a customer care agent resume template. Templates are preformatted layouts created by design professionals to ensure your resume looks amazing!
Don’t forget your customer care agent cover letter
A cover letter works hand-in-hand with your resume to make a stronger case for why you deserve the job.
Customer Care Agent must prove their attention to detail to hiring managers. Your cover letter is a better place to show your enthusiasm and personality than your resume alone.
A cover letter gives you an entire page to explain a little about yourself and what motivates you to want to be a Customer Care Agent.
Writing a cover letter is much easier with our Cover Letter Builder! It features personalized phrases and text that you can select, add and edit in your cover letter.
You can find additional inspiration for your cover letter’s message with our cover letter examples and find a professional design in our cover letter templates library.
To understand how to write your document from scratch, check out our guide on How to Write a Cover Letter.
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