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Exceptionally skilled and resourceful Configuration Management Specialist with strong attention to detail and excellent customer service. Highly adept at bringing multiple simultaneous projects to completion by or before strict deadlines. Superb skills in explaining complex technical concepts to a variety of professional and non-professional audiences.
- Vast experience in documenting configuration management procedures plans and processes
- Exceptional knowledge of configuration management methodology framework and best practices
- Superior abilities in using MS Office applications Business Mashups TeamTrack and Serena Version Manager
- Strong skills in implementing improved CM practices
- Excellent organizational and project management skills
- High ability to convey technical information in meetings and presentations
- Sound interpersonal and communication skills
- Maintained and monitored software and hardware configurations for classified networks.
- Maintained and updated configuration control item inventory.
- Prepared and reviewed configuration item state documentation.
- Verified controlled item configuration through periodic audits.
- Supervised change request and implementation processes for select controlled items as required.
- Designed developed and implemented configuration management and change control programs.
- Managed and reviewed all process policy statements training manuals and relevant supporting documentation.
- Handled change order processing for systems hardware software and related equipment.
- Conducted database and tools quality assurance testing on a regular basis and as needed.
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