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Versatile Computer Hardware Technician who is certified in contemporary and legacy hardware platforms. Adept at troubleshooting hardware and software issues, performing successful hardware upgrades without disrupting service, and recommending hardware upgrades to management. Specializes in companies with multiple locations and mainframe platforms.
- Maintains several technical certifications for multiple legacy hardware platforms
- Excellent project planning and management skills
- Very strong team skills along with the ability to work independently
- Dedicated to completing any project on time and working extra hours to do so
- Reliable employee who rarely takes an unscheduled day off
- Excellent communication skills with personnel and management
- Responsible for computer hardware and maintenance for six large customers.
- Responsible for creating major upgrade projects by working with clients to create a schedule that would not disrupt operations.
- Assisted in trying to find new clients to expand company revenue.
- Responsible for maintaining hardware troubleshooting log and submitting a summary report to management each week.
- Assisted in planning and executing several large-scale computer hardware upgrades.
- Responsible for developing support protocols whenever new hardware was installed.
- Responsible for cataloging all hardware issues and reporting them to management.
- Assisted in developing response protocols to computer hardware issues.
- Worked closely with management to plan several large computer hardware upgrades.
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