Collections Manager Resume Examples

Perceptive Collection Manager astutely administering and collecting loans and payments. Adept at reconciling past due accounts in a firm, professional manner. Committed to securing client payments and settling account matters through effective negotiations and efficient staff management.

● Vast experience with standard collections procedures
● Solid understanding of applicable state and federal collections regulations
● Familiar with the Fair Debt Collection Practices Act (FDCPA)
● Ability to effectively manage often complex customer matters
● Substantial experience with MS Office applications
● Especially strong verbal communications skills
● Strong conflict resolution abilities

● Administered delinquent account collections procedures.
● Responded to customer issues and complaints in courteous manner.
● Evaluated collections procedures to ensure compliance with regulations.
● Reviewed scripts for collections calls and made necessary adjustments.
● Prepared staff schedules and tracked employee performances.
● Set monthly collections goals.

● Initiated adjustments to collections procedures to improve results.
● Worked closely with billing department to review account records.
● Addressed customer claims of billing or account errors.
● Ensured compliance with state and federal collections regulations.

● Approved the issuance of demand letters for late payments.
● Prepared documentation of all collections activities.
● Determined when accounts should be written off.
● Trained and supervised collections department staff.

● Determined if an account should be turned over to collections department.
● Courteously addressed ongoing customer complaints about billing issues.
● Maintained database of account activity and noted delinquent accounts.