Collections Agent Resume Examples
Let our Collections Agent resume examples lend you a helping hand during your job search! We have professional samples you can personalize to create your resume and land the job.
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Collections Agent resume summary examples
To make your resume pass the seven seconds recruiters spend eyeing a resume, write an impactful resume opener.
The resume summary consists of a two to three-sentence paragraph introducing yourself to potential employers by featuring your top skills and professional abilities.
Think of it like a business pitch. Your knowledge and experiences are the product you have to sell to the investor, in this case, the employer.
If you have plenty of work experience in your desired field, choose the professional summary approach.
If this is your first time applying for a Collections Agent position, use the objective statement, which allows you to share your skills as they relate to your career goals.
You can compare these two approaches in the examples below to determine which is better for your situation.
Good example:
“ Experienced Collections Agent with over 5 years of experience in recovering overdue payments and reducing bad debt. Achieved a collection rate of over 95% while reducing bad debt by 40%. Proven ability to build strong relationships with customers while adhering to company policies and procedures.”
Why this example passes:
- Feature candidate’s success statistic to grab attention. Numbers add detail about how big the results you deliver are, e.g., test scores, passing rate and more.
- Shows career length, 11 years.
- Mentions employer-desired skills: student motivation and interactive lessons.
Bad example:
“ Experienced Collections Agent with a passion for helping people. Possess excellent communication and interpersonal skills. Dedicated to providing excellent customer service.”
Why this example fails:
- Doesn’t include any numbers that quantify collections agent’s performance
- Uses vague descriptions and skills.
- Doesn’t include years of teaching experience.
The fastest way to write your professional summary
Showcase your selling points as a Collections Agent with an attention-grabbing professional summary generated by our Resume Builder! It’s an automated tool that will suggest best-use phrases and content-rich sentences you can customize.
- 1
Enter the details about the job title you held. The builder comes preloaded with auto-suggested phrasing written by resume experts.
- 2
Then, just pick from these suggested phrases that best frame your experience and customize them to your liking!
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All you have to do is choose the summary phrases that best frame your experience. It’s like having a professional do it for you!
You can take advantage of the expert-written phrases you’ll find in our Resume Builder or go the extra mile and use our professional resume-writing services. LiveCareer offers many options for all applicants wanting an effective resume that lands jobs!
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Collections Agent resume work experience examples
A big part of your resume’s content will live in your work experience, so you’ve got to put in the extra effort to make it stand out. This section should feature achievements that show recruiters you have what they’re looking for if you want to write a good resume.
Good example:
Johnson Consulting I Rolling Meadows, IL I 8/2018-current
- Collected payments on overdue accounts for over 10 years with a 95% success rate
- Negotiated payment plans and reduced outstanding balances for customers in need
- Resolved customer disputes in a timely and efficient manner
- Utilized various methods to contact customers, including phone, email, and mail.
Why this example passes:
- Numbers and statistics add detail and quantify the results this collections agent delivers: 4% improvement and a class size of 20-25.
- Good use of strong words and active language.
- References specialized value cahier provides with “individualized lesson plans.”
Bad example:
Malone Group I Redmond, WA I 4/2022-present
- Answered phone calls from customers
- Handled customer inquiries
- Processed payments
- Followed up with customers
Why this example fails:
- Lacks numbers or statistics.
- Describes general tasks, not teaching achievements or career highlights.
- Uses active verbs, but doesn’t focus on results.
Collections Agent resume skills examples
Here are 18 sample skills for collections agent:
- Account Management
- Financial Reporting
- Staff Development
- Change Management
- Account Auditing
- Billing Procedures
- SOX Compliance
- Skip Tracing
- Debt management
- Collections processing
- Transformative leadership
- Recovery techniques specialist
- Collections process improvement
- Aged account reporting
- Collections regulatory guidelines
- Billing and collections best practices
- Repayment negotiations
- Accounts receivable specialist
You should sprinkle skills and abilities throughout your resume. Include them in your professional summary, work experience blurbs and a dedicated skills section.
Examples of additional resume sections
Every Collections Agent resume should have at least five sections: contact information, professional summary, work experience, skills and education. It can also be helpful to add extra sections if they show you’re a fit for the job.
Here are some examples of optional collections agent resume sections that you could add to provide greater detail:
- Languages
- References
- Additional skills
- Certifications
- Additional information
- Interests
- Professional skills
- Software
Only include additional sections that feature valuable information for your desired Collections Agent job. If the information you want to add is irrelevant to the job, save that space for more relevant information.
Examples of resume formats
The way you order a resume is called a resume format. There are three main resume formats: chronological, functional and combination. Here are examples of each:
The main difference among them is whether or not they give more visual weight to your work history or to your skills section. The format you should select for your resume is based on your years of work experience as a collections agent.
How to choose a resume format
0-3
Years of experience
Functional formats
- Focus on skills.
- Best for first-time collections agent who lack work experience.
- Good for people re-entering workforce.
- May omit dates in the work history section.
Organization:
- Skills listed above work experience.
3-10
Years of experience
Combination formats
- Balance skills and work history.
- Ideal for mid-career collections agent.
- Suitable for career changers and people seeking promotion.
Organization:
- Skills next to or above work experience.
10+
Years of experience
Chronological formats
- Put the most focus on work history.
- Best for collections agent with a long, steady career.
- Most popular format.
- Preferred by recruiters.
Organization:
- Work experience listed above skills.
Once you know the best format for you, it’s easy to pick a collections agent resume template. Templates are preformatted layouts created by design professionals to ensure your resume looks amazing!
Don’t forget your collections agent cover letter
A cover letter works hand-in-hand with your resume to make a stronger case for why you deserve the job.
Collections Agent must prove their attention to detail to hiring managers. Your cover letter is a better place to show your enthusiasm and personality than your resume alone.
A cover letter gives you an entire page to explain a little about yourself and what motivates you to want to be a Collections Agent.
Writing a cover letter is much easier with our Cover Letter Builder! It features personalized phrases and text that you can select, add and edit in your cover letter.
You can find additional inspiration for your cover letter’s message with our cover letter examples and find a professional design in our cover letter templates library.
To understand how to write your document from scratch, check out our guide on How to Write a Cover Letter.
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