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Customer-oriented Barista with over 8 years of experience and a reputation for excellence in customer service and satisfaction. Adept at all facets of café operations with ongoing formal academic training in business administration. Demonstrated leadership skills that help teams overreach customer service goals and optimize business workflows. Looking to apply history of success to take next career step with an organization that thrives on providing exceptional customer service while fostering relationships with the community and public.
- Hot and cold beverage preparation
- Customer service
- Inventory management
- Occupational safety
- Sales
- Team leadership
- Consistently provide excellent customer service by building rapport with customers and conversing with patrons while preparing orders.
- Interface with customers to assess purchasing needs and provide recommendations based on expertise of new and current products and customers’ tastes.
- Manage inventory and product levels by stocking, refilling, rotating, and preparing fresh coffee products and specialty products.
- Create eye-catching displays to increase brand and product awareness, and promote sales.
- Maintain and operate equipment and machinery, including espresso machines, blenders, commercial coffee brewers, and coffee pots, while applying safety and food safety techniques.
- Delivered high-quality customer service to promote Starbucks culture, values, and mission.
- Accurately input customers’ orders into POS system and communicate orders to fellow baristas; collect and process payments and provide friendly service to drive customer service and retention.
- Maintained clean and organized workspace to optimize operations and enable partners to easily locate resources and products.
- Prepared and provided consistent hot and cold beverages, whole bean, and food products by following recipe and presentation standards.
- Reinforced and upheld operational policies and procedures for cash handling, safety, security, facilities maintenance, and inventory management.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
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