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Motivated Client Engagement Manager who applies knowledge of software development to increase client profitability. Adept at analyzing client requirements and maintaining productive client relationships. Specialize in effective multitasking and prioritizing.
● Phenomenal experience with financial software and related applications
● Sound knowledge of software development procedures
● Solid ability to prepare detailed project summaries under often limited deadlines
● Ability to develop maintain and nurture productive customer relations
● Admirable ability to develop complex software solutions
● Exceptional communications conflict resolution and organizational skills
● Monitored small and large projects and assigned tasks to each team.
● Coordinated with management on more complex projects.
● Ensured that all necessary project resources were available.
● Analyzed client projects and made efficiency recommendations.
● Provided clients with timely status updates.
● Prepared and analyzed productivity and efficiency reports.
● Maintained customer relationship management database.
● Managed all client projects.
● Established effective and ongoing client communications.
● Worked with marketing team to manage email campaigns.
● Managed primary and secondary client contracts.
● Responded to internal staff issues and external client issues.
● Managed or collaborated with other managers on special projects.
● Prepared detailed market analysis reports.
● Provided client support as needed.
● Prepared project status update reports.
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