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Conscientious Claims Manager who adeptly applies managerial experience to various claims processes including staff management. Proficient at employing negotiation skills to resolve account issues. Especially skilled at processing insurance claims within a reasonable period of time.
● Prodigious knowledge of claims processing
● Solid ability to manage insurance and automobile claims
● Substantial understanding of insurance products
● Ability to quickly analyze claims-related customer data
● Proficient in the use of data software applications
● Strong ability to courteously and professionally deal with customer service issues
● Solid internal and external communications abilities
● Oversaw daily policy claims issues.
● Administered daily office activities and agent operations.
● Ensured that quality standards were upheld.
● Established data entry procedures for agents.
● Worked to resolve internal and external service and performance issues.
● Supervised all claims activities.
● Ensured that management policies and procedures were followed by all agents.
● Monitored insurance and disability claims.
● Established claims processing standards.
● Developed coding procedures to ensure proper filing procedures.
● Provided necessary support for more complex claims issues.
● Assisted with periodic investigations of questionable claims.
● Prepared monthly reports of all claims activities.
● Reviewed claims procedures.
● Established performance plans.
● Performed internal audits as requested by management.
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