Cisco Voice Engineer Resume Examples

Experienced and industrious Cisco Voice Engineer with a stellar record of individual and corporate client satisfaction. Exceptional troubleshooter for long- and short-term potential system problems. Able to handle multiple projects simultaneously and bring them to completion in a timely and cost-effective manner.

• Extensive experience in Cisco IP Telephony network construction and handling
• Strong knowledge of data and voice communications equipment
• Excellent proficiency in Cisco transport systems and routers
• Superior skills in modern TCP/IP network construction and enforcement
• Outstanding grasp of Cisco IP Telephony network configuration support debugging and troubleshooting
• Exceptional skills in Cisco Unity TelePresence and voice trunking
• High ability to access data and VOIP at a variety of locations
• Good abilities in establishing provision service provider lines and dial plans

• Performed VOIP sector configuration and service administration.
• Ensured that all IPT implementation was conducted in accordance with customer requirements and local and state regulations.
• Functioned as customer technical liaison.
• Coordinated with engineering teams on operational system expansion.
• Provided technical assistance to third-party and client operational staff.

• Answered and resolved helpdesk customer support tickets.
• Maintained regular service for VOIP design architecture and implementation.
• Facilitated switching and routing configuration work.
• Monitored and updated Cisco IP phones and extensions as needed.