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Experienced and industrious Cisco Voice Engineer with a stellar record of individual and corporate client satisfaction. Exceptional troubleshooter for long- and short-term potential system problems. Able to handle multiple projects simultaneously and bring them to completion in a timely and cost-effective manner.
- Extensive experience in Cisco IP Telephony network construction and handling
- Strong knowledge of data and voice communications equipment
- Excellent proficiency in Cisco transport systems and routers
- Superior skills in modern TCP/IP network construction and enforcement
- Outstanding grasp of Cisco IP Telephony network configuration support debugging and troubleshooting
- Exceptional skills in Cisco Unity TelePresence and voice trunking
- High ability to access data and VOIP at a variety of locations
- Good abilities in establishing provision service provider lines and dial plans
- Performed VOIP sector configuration and service administration.
- Ensured that all IPT implementation was conducted in accordance with customer requirements and local and state regulations.
- Functioned as customer technical liaison.
- Coordinated with engineering teams on operational system expansion.
- Provided technical assistance to third-party and client operational staff.
- Answered and resolved helpdesk customer support tickets.
- Maintained regular service for VOIP design architecture and implementation.
- Facilitated switching and routing configuration work.
- Monitored and updated Cisco IP phones and extensions as needed.
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