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Home: 000-000-0000 | Cell: 000-000-0000
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Attentive Casino Manager with a comprehensive understanding of the casino industry. Adept at analyzing and reviewing casino operations to ensure maximum productivity in an often fast-paced setting. Emphasis on effective multitasking customer satisfaction and staff management.
● Comprehensive knowledge of the casino industry
● Proficient at all areas of staff and customer relations
● Extensive understanding of casino operations and gaming regulations
● Ability to prioritize and efficiently multitask
● Adept at the use of MS Office and related software applications
● Excellent people and problem-solving skills
● Solid math skills
● Oversaw and analyzed daily casino operations.
● Assessed casino productivity and reviewed revenue reports.
● Evaluated staff performance and prepared employee evaluations.
● Resolved guest issues in a timely efficient manner.
● Made arrangements for special casino events.
● Analyzed casino operations and coordinated with marketing team.
● Ensured that all casino regulations were properly implemented.
● Evaluated customer satisfaction comments and identified areas for improvement.
● Conducted interviews with potential employees and made hiring decisions.
● Monitored and approved casino invoices and purchase orders.
● Worked with other shift managers to determine productivity strategies.
● Prepared productivity payroll and budget reports.
● Scheduled staff meetings and approved overtime pay.
● Worked with vendors to arrange for slot maintenance and repair.
● Prioritized daily tasks and evaluated employee performances.
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