Tia Petersen

City, State, Zip Code

Home: 000-000-0000 | Cell: 000-000-0000

email@email.com

Professional Summary

Energetic Body Shop Manager who seamlessly adapts to various customer service oriented environments. Adept at assessing client needs and motivating body shop employees. Proficient in body shop maintenance operations.

Core Qualifications

● Substantial experience in body shop work including painting and dent repair
● Expansive knowledge of body shop environments
● Remarkable ability to assess customer needs in often fast-paced settings
● Solid familiarity with MS Office applications including Excel and Word
● Ability to work well in team environments and work well independently as necessary
● Amazing ability to multitask and prioritize
● Good written and oral communications abilities May 2007 to June 2010 Neighborhood Auto Body Inc. Ñ City, State Body Shop Manager
● Worked with insurance adjusters and assisted customers with filing insurance claims.
● Inventoried tools and equipment.
● Provided customers with accurate cost estimates.
● Addressed customer complaints in a professional manner.
● Maintained contact with customers and insurance agencies. June 2010 to August 2012 Jenkins Auto Body Ñ City, State Body Shop Manager
● Inspected vehicles after work was performed prior to customer pickup.
● Ensured that all vehicles were properly cleaned after work was completed.
● Ensured that manufacturing specifications were followed to keep warranties valid.
● Reviewed part repairs and maintained shop records of replacement parts ordered. August 2012 to Present New Parkland Auto Body Repair Shop Ñ City, State Body Shop Manager
● Inspected work and identified any potential quality issues that needed to be addressed.
● Maintained supply of protective gear and equipment worn by auto shop employees.
● Assisted with vehicle prep.
● Ensured that all vehicles were fully cleaned and inspected.
● Assisted with the transport of vehicles to the shop.
● Ensured compliance with all local federal and industry regulations and standards.

Experience
Body Shop Manager
5/1/2007 – 6/1/2010
Company Name
City, State

● Worked with insurance adjusters and assisted customers with filing insurance claims.
● Inventoried tools and equipment.
● Provided customers with accurate cost estimates.
● Addressed customer complaints in a professional manner.
● Maintained contact with customers and insurance agencies.

Body Shop Manager
6/1/2010 – 8/1/2012
Company Name
City, State

● Inspected vehicles after work was performed prior to customer pickup.
● Ensured that all vehicles were properly cleaned after work was completed.
● Ensured that manufacturing specifications were followed to keep warranties valid.
● Reviewed part repairs and maintained shop records of replacement parts ordered.

Body Shop Manager
8/1/2012 – Present
Company Name
City, State

● Inspected work and identified any potential quality issues that needed to be addressed.
● Maintained supply of protective gear and equipment worn by auto shop employees.
● Assisted with vehicle prep.
● Ensured that all vehicles were fully cleaned and inspected.
● Assisted with the transport of vehicles to the shop.
● Ensured compliance with all local federal and industry regulations and standards.

Education
Bachelor of Science – Automotive Technology
2007
University Name
City, State

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